What are the responsibilities and job description for the Director of Operations position at Specialty Dental Brands - Base Camp?
Description
Title: Director of Operations
Summary: The Director of Operations – oversees the operations of the practices at Specialty Dental Brands. The DOO will provide leadership and guidance in a variety of areas such as patient relations, employee relations and working closely with the Regional Operations Managers (ROM) and PD practice management teams to ensure they achieve their operational goals. DOMS is responsible for practices profit & loss by partnering with ROM and office managers to manage patient schedule utilization, staff productivity, collections, receivables, and controlling operations expenses. The DOMS will report to the VP Operations .
Essential Duties and Responsibilities:
- Oversee offices in the group.
- Provide leadership and guidance to ROM’s and offices to ensure excellence in patient care.
- Build strong partnerships with partner doctors , office managers and teams at the office level.
- Weekly/Bi-Weekly meetings with ROM’s in each region to review KPI’s and strategic initiatives. practice operations.
- Ability to make effective operational decisions based on data analysis and other organizational resources.
- Active management and ownership of specialty level P&Ls to ensure growth and profitability.
- Recruit, hire, develop, and retain talent through training, coaching and setting expectations.
- Effectively execute operational best practices, including compliance with established internal policies, OSHA, HIPAA and other government regulations.
- Identify opportunities and challenges within the regions and create action plans to execute process improvements.
- Continuous development of ROM’s
- Work closely with the other Operations teams in Pediatrics and Orthodontics to develop and implement strategic initiatives
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
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Requirements
EDUCATION/KNOWLEDGE
- Bachelor’s Degree
- Minimum of five (5) years management experience in multi-unit healthcare or dental industries.
- Prior Dental Management experience
- Knowledge of CDT codes
- Proficient in Microsoft Office
- Excellent communication skills
- Strong skills in fostering working relationships
- Must be able to travel within assigned regions