What are the responsibilities and job description for the Network Support Engineer position at Spectraforce Technologies?
Job Title: Network Support Engineer
Duration: 5-6 months (Until the end of this year)
Location: 100% remote
Pay Range: $20-$45/hr on W2 (will depend on experience)
Job requirements:
Other duties may include:
Travel Requirement: Requires at least 75% travel
Education and Experience:
Required
Preferred
About Us
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of "human connection," defined by our branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA with candidates and employees throughout their engagement with SPECTRAFORCE.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Duration: 5-6 months (Until the end of this year)
Location: 100% remote
Pay Range: $20-$45/hr on W2 (will depend on experience)
Job requirements:
- The Connectivity Support Contractor position will perform duties onsite at customer locations to support the implementation of POC Link server and perform software upgrades with our ID NOW instrumentation.
- Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.
- Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best-practices on use of solutions in various settings.
- Ability to perform preliminary troubleshooting is also required as part of this role.
- Position will monitor and report customer practices and testing locations as well as report key learnings.
- Tracking of customer testing locations and tracking installation status is also required.
Other duties may include:
- Monitor e-mail, web and phone intake channels to respond to customer inquiries
- Answer product related questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
- Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Travel Requirement: Requires at least 75% travel
Education and Experience:
Required
- Associates degree in IT-related fields
- Minimum of 3 years of experiences
- Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Competent in cloud network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
Preferred
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM
About Us
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of "human connection," defined by our branding tagline NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA with candidates and employees throughout their engagement with SPECTRAFORCE.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Salary : $20 - $45
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