Claims Admin Support Spec Int

Job Title: Claims Admin Support Spec Int

Location: Covington, LA 70433

Duration: 6 weeks to 3 months

Schedule: 8AM - 5PM, M-F

Description

The primary purpose of the Claims Support Specialist Int is to provide more complicated administrative support to specialized groups in the Claims organization.

Top Must-have Skills / Candidate Requirements

• MS Office - Specifically Word and Excel
• Ability to learn new programs
• Customer Service and Follow up Skills
• Organizational Skills and Attention to Detail
• Ability to follow process
• Ability to adapt to changes (ex. if process changes)
• Ability to work independently and be part of a team
  
  

Bonus Skill Set On Resume

State of Louisiana Notary

Responsibilities

• Learn the Claims software system
• Support the remote Claims Team
• Scan time sensitive mail into Claim System which will be taught
• Greet Customers and assist with their paperwork (example: assist customers coming into the office to exchange a check fora title or collect check for the power of attorney
• Forward FedEx packages for the Claims Team
• Maintain the office
• Order suppliers for the office and for the leaders, when needed
• Maintain equipment if it breaks by calling for repairs, etc.
• Possibly assist in ordering lunch for an office gathering once a quarter.
  
  

Degrees Or Certifications Required/Years Of Overall Experience Required

High School Diploma

What will separate an average candidate vs a great candidate on a resume?

1-2 Years of experience working in an office environment including customer service as this is critical to the business and role

Who is this worker's main interaction going to be with in the office?

• Customers
• Team members (there are three Claims Admin Support team members thus far and eventually there will be five people in the office.
• One leader will be in the office, occasionally
  
  

Will the contractor be working independently, or will they be collaborating with team members and/or a manager to complete tasks?

There work will be independent, but they will be part of a team

How Will Performance Be Measured

• Objectives: Customer Service
• Accuracy in their everyday work
• Efficiency of getting tasks done in a timely manner
• Work Environment- attitude with the team in the office and with guests
• Independently- how are they doing on their own
  
  

Why a candidate would be interested in this position over one with another organization:

Growth and Opportunity in a diverse company

Interview Process

• 1 round of video interview
• Customer Service- Competency example, such as "Tell me about a time you dealt with a difficult customer. What was the situation/problem? What did you do to resolve the situation? What was the resolution?
  
  

Position Summary

Performs routine but varied clerical duties in accordance with standard procedures under direct supervision. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels.

Essential Duties & Responsibilities

• Interacts by phone and mail with multiple internal and external contacts such as customers, vendors, medical providers, attorneys (plaintiff and defendant), law enforcement agencies, etc.
• Screens and directs telephone calls
• Maintains and updates office supplies
• Operates and maintains office equipment such as fax, printing and copying machines
• Coordinates office shredding with the vendor.
• Conducts document maintenance - creates, retrieves and delivers files, and copies documents.
• May compose routine correspondence.
• Receives and directs visitors; and may resolve routine inquiries.
• Opens sorts and distributes mail (including USPS, FedEx and other delivery companies)
• Other various support duties (may set up meetings, may coordinate record retention, etc). May be asked to other duties as needed not represented on this list including additional searches, researching, and reporting as requested by leadership
• Occasional travel
  
  

Knowledge, Skills/Abilities

• Working knowledge of office equipment.
• Customer service and follow up skills.
  
  

Physical Requirements/Working Conditions

Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.).

Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.

May require long periods of sitting

May require prolonged repetitive use of the upper extremities

May require lifting < than 50 lbs.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.