Operations Analyst I

Job Title: Operations Analyst I

Duration: 7 months

Location: Hybrid@ Chicago, IL

Job Description

The Onboarding Operations team is focused on seamlessly producing onboarding enablement events from end to end. We create high impact, exciting, and flawlessly executed experiences that inspire everyone they touch. We focus on how to standardize the way we organize, manage and produce events and programs including enrollment, invite and event management, materials and logistics and communications. Everyone at CLIENT looks forward to attending an event or program produced by our team!

The focus of this role is to standardize and centralize the end-to-end registration, enrollment, and attendance tracking processes. You will be a part of high-impact programs and experiences while streamlining manual processes and eliminating inefficiencies.

Responsibilities

• Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training dates, organizing and monitoring logistics, and answering heavy flow of inquiries from internal CLIENT employees through email and Slack.
• Assign and create all Enablement Events and assign courses to each cohort.
• Manage all communications to virtual and remote employees within each individual hub using Marketing Cloud and Slack. Manage all collateral and calendaring docs.
• Assist in solving problems that are manual and inefficient by using CLIENT and other technology platforms.
• Keep others appraised of and involved in work by communicating status of tasks to project leads and team members, coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
• Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities, executing processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks, and delivering work according to deadlines.
• Assist team with daily operations, including setting up training space with materials for in-person or virtual classes, greeting attendees, managing AV/tech issues, and providing concierge level of service to new hires.
  
  

Desired Skills/Experience

• Office-Based: Employees live within 40 miles of an office and is expected to be in the office 3-4 days a week based on job role/function to organize in person training
• Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
• Experience with data entry, data scrubbing, formatting data to fit templates, vlookups, and pivot tables Good presentation and verbal communication skills
• Strong written communication and listening skills
• Systematic approach to problem solving
• Strong organizational and planning skills
• Program/project management or coordination a plus
• Ability to work independently under general direction
• Ability to multi-task and open to taking on a variety of different types of tasks
• Ability to lift up to 40 lbs
• Strong curiosity to learn, understand, and apply new technologies and systematic approaches (leveraging CLIENT technology stack with a particular focus on Reports and Dashboards)
• Experience with the CLIENT application including dashboards and reporting tools in a business or academic environment highly preferred
• Highly organized and lightning-fast learner with ability to understand complex systems and processes across numerous programs that operate differently
  
  

Leadership Qualities

• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
• TEAM PLAYER: Proficient at collaboration and working with members of a team
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
• ADAPTABLE: Excels in high levels of uncertainty and change
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base
  
  

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.