Client Success / Account Manager - Value Based Care

Company Description

About SpectraMedix 
Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement, gain actionable insight, and thrive in this new paradigm of care. SpectraMedix mission to assist our clients in their transition to value-based care contracts.

We are a leader in analyzing value-based contracts and then providing analytics, contract modeling, and financial reconciliation in a single platform for health plans and health systems to improve outcomes and maximize incentives. We combine cutting edge technology with a team of experts to bring this unique solution to the healthcare space at a crucial juncture in its value-based care evolution. 

We have well positioned our platform to power the journey for health plans, accountable care organizations and health systems moving towards value-based payment initiatives.  
 

Job Description

DESCRIPTION: 
This role is focused on taking new customers from contract signing through a complete adoption of the SpectraMedix solution. Here you will get to work closely with all teams – from Sales to Engineering. The Client Success Manager is responsible for ensuring our clients are delighted, love us, and use more of what we have available for them. To be successful in this role you will need an analytic rigor, a head for strategy, and outstanding interpersonal skills. As you need to be close to the clients whom you support, this role can require up to 10-15 percent travel.

EXPERIENCE: 3-5 Years

LOCATION: East Windsor, New Jersey but Remote acceptable

RESPONSIBILITIES:

• Manage customer and internal resources to drive toward project milestones and overall project execution.
• Managing multiple customer accounts and leveraging the SpectraMedix portfolio of products to generate new business.
• Fully understand clinical processes, workflow, and requirements to implement a robust solution
• Identify and solve complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking
• Clearly communicate the status of all projects, issues with implementation, and solutions
• Establishes effective Quality Assurance processes for the project and ensures that they are followed.
• Engage with a variety of stakeholders within each client to ensure buy-in at all levels within the organization.
• Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.
• Communicate functionality and technical concepts to non-technical/technical users, alike.
• Ability to manage change requests from customers to generate new-revenue 
• Serve as an ambassador of the SpectraMedix brand in all customer interactions, while maintaining the highest level of professionalism and world-class service our users have come to expect.
   

Qualifications

• Bachelor’s degree or equivalent.
• A minimum of three years of account management experience is required. Account management experience with an analytics software solution is preferred.
• A minimum of three years of healthcare experience is preferred.
• A strong preference will be given to account managers who’ve managed health plan or health system clients.
• Ability to deeply understand and apply technological solutions to business problems
• Must have excellent oral and written communication skills.
• Experience using CRM software, and other web-based SaaS applications.
• Ability to network, engage, and influence outcomes with C-level stakeholders.
• Must be willing to travel up to 10-15 percent of the time.
• Hard working, go-getter with upward mobility potential

Additional Information

BENEFITS

• Competitive Base Salary and bonus
• Commission based on customer renewals, change requests, and upsells
• Medical and Dental Benefits
• 401 K w/ Matching
• Paid Time Off (PTO) and sick leave
• Free Gym Membership at corporate headquarters
• Company events