Front Desk Receptionist

Job Description

We are looking for YOU to join our team and be our NEW Front Desk Receptionist at our Green Bay location. You will support our team by: 

• Answering incoming phone calls;
• Greeting and directing insurance office visitors;
• Administering change requests and endorsements;
• Entering data into our agency management system; 
• Providing administrative support to the location. 

Benefits

• Full-Time
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life insurance
• Flexible Spending Accounts
• Short and Long Term Disability
• Accident and Critical Illness Insurance
• Long Term Care Insurance
• Identity Theft Protection
• Paid Holidays
• Paid Time Off
• 401K Plan

Responsibilities

Administrative

• Receives and accurately sorts and distributes incoming mail
• Ensures incoming faxes are emailed to the appropriate person or department
• Completes MVR requests and trucking certificates according to scheduled rotation 
• Maintains agency management system with up-to-date and accurate data
• Administers change requests and endorsements
• Assists with processing and suspense of new business, renewals, cancellations, and endorsement requests
• Completes applications in coordination with Agent, Account Manager/Executive
• Performs basic office functions including emailing, filing, scanning, copying, and faxing
• Assists other departments with mailing, filing, generating letters, and assembling binders
• Updates and maintains employee and departmental phone directories
• Documents customer comments and account changes and relays to appropriate person
• Orders hospitalization and memorial gifts upon request and according to policy
• Organizes tasks and resources to complete work and meet deadlines according to established procedures 
• Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards
• Assists with Customer Service Representative and Agency Services Representative duties as needed

Customer Service

• Welcomes and greets members and visitors over the phone and in person
• Answers incoming phone calls and efficiently directs callers to the appropriate person
• Greets and offers coffee or water to walk-in customers
• Answers customer questions and resolves complaints in a timely and efficient manner
• Delivers exceptional customer service according to Spectrum’s Customer Service Standards with a goal of exceeding customer expectations with every interaction
• Promotes a customer-focused environment by providing friendly, courteous, and helpful service to internal and external customers
• Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors
• Communicates effectively and respectfully with all employees, visitors, and customers
• Interacts in a cooperative and professional manner with all employees, clients, customers and/or vendors

Requirements

Education and/or Work Experience Requirements

High School diploma or equivalent. Associate’s degree and insurance industry experience preferred.

Required Knowledge and Skills

• Effective listener with friendly, welcoming interpersonal skills
• Proficient with Microsoft Office including Outlook, Word, and Excel
• Ability to operate a multi-line telephone
• Excellent verbal and written communication skills
• Highly organized with the ability to prioritize and multi-task
• Attention to detail and ability to complete tasks with a high degree of accuracy
• Ability to follow existing processes, procedures, and verbal instruction

Salary : $12 - $15