2024 Summer Intern: Assoc Analyst Digital Svc & Customer Experience - Customer Operations

The Spectrum Internship Experience 

Who is Spectrum? We are a Connectivity Company. We connect our customers to superior communications and entertainment products with the highest quality service.  

 

As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Our internship will provide you:

• Paid, full-time work experience that offers exposure to business culture. 
• Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting. 
• Hands-on experience at an industry-leading telecommunications company 
• Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your résumé. 

 

Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today! 

You will spend your summer working on

Supporting the repair customer experience via requirements gathering, process design, and analysis. Additionally, you will help evaluate current customer experience within the troubleshooting, appointment, and outage journeys to identify gaps or process improvements to contribute to Charter’s vision to drive best-in-class digital self-service.

What you will bring with you

You are a motivated and driven student who is currently enrolled in a full-time Bachelor’s degree program and you must have a graduation date between December 2024 and June 2025.

 

We seek students with a 3.0 GPA or higher majoring in Business Administration, or related field.

 

This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It’s a full-time, 10-week commitment from May 29, 2024, through August 2, 2024. This internship is located in Stamford, CT.

 

Skills and experience required for this role include: 

• Passion for customer-centric solutions to deliver best-in-class customer experience
• Analytical skills
• Collaboration skills
• Communication skills – verbal and written
• Drives results through effective project and time management
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Access
• Ability to work 100% in office
• Ability to travel locally to Spectrum Intern development events and activities throughout the program

GGN100 2023-21337 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.