What are the responsibilities and job description for the Ad Insertion Technician - Spectrum Reach position at SPECTRUM?
Spectrum Reach ([ Link removed ] - Click here to apply to Ad Insertion Technician - Spectrum Reach) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative..
The Required shift for this opening is Monday to Friday Midnight to 9am. Please only apply if that shift is acceptable..
We have a Hybrid work week which consists of two days REMOTE and three days in the office.
JOB SUMMARY
Under general supervision, process all schedule and verification files in accordance with their designated workflow. Work with partners to deliver and retrieve schedule and verification data in a timely manner. Troubleshoot, research, and resolve all processing related issues under general supervision, process all schedule and verification files in accordance with their designated workflow. Work with partners to deliver and retrieve schedule and verification data in a timely manner. Troubleshoot, research, and resolve all processing related issues
MAJOR DUTIES AND RESPONSIBILITIES
Education
Associate’s degree in computer technologies, or other related fields or equivalent work experience
Related Work Experience
Under limited supervisor, perform proactive and reactive monitoring of all the fundamental tasks required in the testing
and analysis of all elements of the network facilities. Responsible for monitoring initial triage, escalation, and resolution of
network troubles within Media and with the NOC and TAC.
MAJOR DUTIES AND RESPONSIBILITIES
High School Diploma or GED required
Bachelor's Degree, Technical Institute degree or certificate in Computer Science, Network Management, Information
Systems, or other related field or equivalent work experience preferred
Related Work Experience
1 year troubleshooting/surveillance experience APR104 310416 310416BR
The Required shift for this opening is Monday to Friday Midnight to 9am. Please only apply if that shift is acceptable..
We have a Hybrid work week which consists of two days REMOTE and three days in the office.
JOB SUMMARY
Under general supervision, process all schedule and verification files in accordance with their designated workflow. Work with partners to deliver and retrieve schedule and verification data in a timely manner. Troubleshoot, research, and resolve all processing related issues under general supervision, process all schedule and verification files in accordance with their designated workflow. Work with partners to deliver and retrieve schedule and verification data in a timely manner. Troubleshoot, research, and resolve all processing related issues
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience with internal customers and external partners and vendors.
- Update workflow diagrams; organize and maintain documentation and contact escalation documents.
- Maintain configurations for critical tools (MSM, SkyVision, CMI, etc.).
- Troubleshoot connectivity and Aspera related issues.
- Troubleshoot schedule related processing issues including engaging the necessary internal departments, external partners, or vendors.
- Investigate and resolve issues related to run rate.
- Ensure all unresolved issues are communicated and included in shift handoff documentation.
- Communicate workflow details in clear and concise written communications that are easily understandable by those who may not understand the workflow.
- Ensure compliance with all Sarbanes Oxley Act processes.
- Fulfill all third party schedule and verification delivery requirements (satellite, other cable providers, broadcasters).
- Quickly adapt to changes in complex workflows.
- Assist with the implementation of new processes and workflows.
- Perform other duties and special projects as requested by supervisor.
- Effective written and verbal communication skills
- Ability to make decisions and solve problems while working under pressure deadlines
- Organized and able to prioritize effectively
- Familiarity with Linux/Unix
- Familiarity with Aspera/Signiant products
- Familiarity with FTP workflows and procedures
- Familiarity with Windows Operating Systems and Microsoft Office Suite
- Ability to multitask in a faced paced environment
- Ability to work well in a team environment inside and outside of department
Education
Associate’s degree in computer technologies, or other related fields or equivalent work experience
Related Work Experience
- Linux/Unix OS experience - 1
- Troubleshooting/conflict resolution experience - 1
- Desktop/networking applications experience - 1
Under limited supervisor, perform proactive and reactive monitoring of all the fundamental tasks required in the testing
and analysis of all elements of the network facilities. Responsible for monitoring initial triage, escalation, and resolution of
network troubles within Media and with the NOC and TAC.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Perform basic network operations functions such as monitoring information on all sites and back haul, identifying
- deterioration of components and dispatching / assisting field personnel with repairs.
- Handle incoming trouble calls, work closely with engineering, field technicians, marketing and vendors to resolve service
- issues
- Resolve network problems/faults; escalate as necessary to appropriate parties.
- Track and update problems in the trouble ticketing system.
- Monitor service levels and take appropriate action to maintain service level agreements.
- Monitor traffic patterns to identify potential problem areas and take corrective action to implement short term adjustments
- and refer chronic problems to Engineering and Field Tech Ops for a permanent resolution.
- Identify alarm correlations and appropriate response actions for future automation.
- Provide timely and accurate reports for analysis of the network and Network Monitoring System.
- Basic understanding of network operations, Windows and Linux operating systems
- Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools
- and resources to resolve the majority of trouble tickets assigned
- Ability to troubleshoot, and event/alarm correlation skills.
- Knowledge of network topology and TCP/IP.
- Knowledge of network operations tools.
High School Diploma or GED required
Bachelor's Degree, Technical Institute degree or certificate in Computer Science, Network Management, Information
Systems, or other related field or equivalent work experience preferred
Related Work Experience
1 year troubleshooting/surveillance experience APR104 310416 310416BR
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