What are the responsibilities and job description for the Director - Network Engineering (Hybrid) position at SPECTRUM?
Job Description
* This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
Responsible for the management of Charter Network Operations Center responsible for day to day activities of the Network Operations technical staff and network performance issues as they arise Also responsible for the timely execution of business improvement initiatives to ensure continuous improvement of Network & Services availability (uptime).
DUTIES AND RESPONSIBILITIES
#LI-AK
#LI-HYBRID ENE701-NOC 33BR
JOB SCOPE
Responsible for the management of Charter Network Operations Center responsible for day to day activities of the Network Operations technical staff and network performance issues as they arise Also responsible for the timely execution of business improvement initiatives to ensure continuous improvement of Network & Services availability (uptime).
DUTIES AND RESPONSIBILITIES
- Provides leadership in network operations support in a 24/7 operating environment.
- Leads team of technical (IP/Transport, Voice, Video/Voice) engineers with the goal of restoring service remotely and with urgency.
- Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
- Drives technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
- Escalation point of contact for all major issues.
- Responsible for staying on top of all event, incident, and requests/change management for their disciple.
- Ensures timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners.
- Ensures that all process and procedures have been implemented, understood and followed for their responsible shift.
- Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
- Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
- Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
- Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system.
- Resolves any scheduled maintenance or major outage issues escalated from direct reports.
- Bachelor's degree in computer science, Engineering or related field, and / or equivalent work experience
- Minimum of Eight (8) years of Engineering work experience
- Minimum of Seven (7) years of experience in Network troubleshooting in a 24x7 Operations Center
- Minimum of Five (5) years of direct management experience
- Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations
- Ability to supervise and motivate others
- Ability to work with others to resolve problems, handle requests or situations
- Demonstrated telephone, communications, interpersonal skills and ability to follow established guidelines, policies, and procedures
- Skilled at driving consensus and building trust while leading a team to achieve operational goals
- Ability to lead a diverse group of individuals, ideas and methodologies
- Ability to document, prepare and present executive level presentations
- Knowledge and experience with Network and Element Management tools
- Experience with cable, voice and data communications networks, and associated elements
- Advanced ability to isolate and troubleshoot failed equipment, facility issues and other components of network (Cisco Data & Optical Networking)
- Highly skilled in analysis of and documentation of root-cause analysis
- Advanced knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, and Cacti.
- Office Conditions
- Work in a 24x7 Network Operations Environment
- After-hours on call responsibilities
#LI-AK
#LI-HYBRID ENE701-NOC 33BR
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