What are the responsibilities and job description for the Import Manager position at Spectrum?
Who We Are: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past nine years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Mohawk Global is currently seeking an Import Manager to oversee the day-to-day operations of our Buffalo-based import operations team. The successful candidate must have expert knowledge of import operations, function as an exceptional people leader, and be driven to facilitate the implementation of white-glove customer service to Mohawk’s clients.
Responsibilities/Tasks Include:
- Responsible for Import product profitability including continuous improvement processes to increase efficiencies, reduce waste, and improve performance for Mohawk customers
- Manages and controls all ground cost margins and prepares monthly activity / revenue reports. Prepares and provides customers and overseas offices with rate quotations
- Supervises staff, responsible for hiring, coaching, training, and developing staff. Maintains employee records and completes yearly employee performance reviews
- Identifies training needs and opportunities to develop a highly skilled functional department
- Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
- Responsible for Import P&L
- Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
- Assists in annual budget preparation for area of responsibility
- Ensures handling of required documents according to regulations and internal procedures
- Follows-up shipment status in the department, identifies incidents and ensures resolution of incidents
- Creates, builds and maintains excellent relationships with key supplier partners, including ocean carriers, overseas agents, and domestic truckers
- Continuously monitors supplier performance and develops improvement plan when required
- Creates, builds and maintains relationships with core import clients
- Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
- Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
- Supports continuous improvement in process flows for Import Product and serves as CargoWise expert
Desired Skills/Experience:
- 5-10 years of international freight forwarding experience, specifically in imports
- Strong knowledge of CargoWise freight management system required
- Considerable knowledge of all regulatory aspects related to importing
- Associates or Bachelors level degree preferred, with a major/concentration in International Business, Logistics, Supply Chain, or other related field
- Exceptional analytical and problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
- Strong computer skills, including word processing, spreadsheet, presentation, and database applications
- Demonstrated personal leadership skills, ability to coach, train, and develop staff
- Certified Customs Specialist (CCS) desired
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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