What are the responsibilities and job description for the Order Mgmt Specialist position at Spectrum?
At a glance:
- Are you a detail-oriented professional skilled in accurately and efficiently processing orders?
- Can you commit to a role entering and reviewing critical client information in a database?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Order Management Specialist, you ensure client satisfaction by focusing on accurately and efficiently processing orders for moderately complex accounts. You propel growth and enhance the client experience by entering and delivering accurate data, building orders and administration concerning order to cash processes. You possess solid organizational and prioritization skills with an ability to collaborate with vendors, clients and internal teams to process orders or resolve concerns quickly. You have a keen ability to identify roadblocks and overcome obstacles to complete data entry projects on time. You thrive in an office environment entering account information for clients across the Spectrum Enterprise footprint. You report directly to the Manager of Order Management for goals, guidance and assistance.
Position benefits:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Order Management Specialist, you ensure client satisfaction by focusing on accurately and efficiently processing orders for moderately complex accounts. You propel growth and enhance the client experience by entering and delivering accurate data, building orders and administration concerning order to cash processes. You possess solid organizational and prioritization skills with an ability to collaborate with vendors, clients and internal teams to process orders or resolve concerns quickly. You have a keen ability to identify roadblocks and overcome obstacles to complete data entry projects on time. You thrive in an office environment entering account information for clients across the Spectrum Enterprise footprint. You report directly to the Manager of Order Management for goals, guidance and assistance.
Position benefits:
- Competitive salary.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on Spectrum services where available.
What you will do:
- Encourage a successful sales cycle by completing post-sales and order entry activities within defined timeframes in compliance with department processes and procedures.
- Efficiently execute service implementation within agreed upon timeframes through collaboration with partners and clients.
- Focus on reviewing order information and communicate with the necessary parties to obtain proper updates and ensure service order requests, invoices, site surveys and agreements.
- Facilitate timely order fulfillment through the review and update of the client database.
- Improve client satisfaction by troubleshooting unforeseen situations, allocating the appropriate resources and resolving daily invalid and rejected orders through root cause analysis.
- Resolve moderately complex issues related to orders or other assigned initiatives in a timely manner using detailed investigations and analysis.
- Monitor and report on status, data and orders based on tasks, goals and time frame requirements while making recommendations for senior leadership to leverage.
- Enhance the client experience through reliable service in compliance with production and quality standards.
- Perform all duties and responsibilities in accordance with production and quality standards and provide high-quality client service.
Required keys for success:
- One year of data entry experience.
- One year of client relationship management (CRM), order management or billing systems experience.
- Three or more years of client service, order entry or order management experience.
- Detail oriented with the ability to multi-task and follow direction while applying fundamental concepts.
- History of dealing with problems involving few concrete variables and standardized situations.
- Experience working in a team-oriented, high-demand and fast-paced environment.
- Solid professional relationship skills that can maintain client and business confidentiality.
- Interpersonal communication skills.
- General understanding of fiber-based technology.
- Adept at interpreting a variety of written, spoken, diagramed or scheduled instructions.
- Knowledge of Microsoft Word, Excel and PowerPoint with the technical aptitude to learn databases, software applications and new technology.
- Effective written and spoken English communications skills with all levels of an organization.
How you will stand out from the crowd:
- Experience in the telecommunications industry.
Your education:
- High school diploma or equivalent (required).
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