What are the responsibilities and job description for the Senior Manager, Data Insights position at SPECTRUM?
Job Description
Company Overview
Spectrum is the nation's fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what's next.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
Oversees a highly functional team of data scientists and reporting specialists responsible for managing the front-end reporting side of Charter's industry-leading customer experience metrics platform. Works with Product leadership to define key product and feature-specific metrics. Supports product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for the definition and delivery of Product usage reporting including: metrics definition, data visualizations, and ETL requirements.
Assist leadership with project intake, roadmap, staffing plans, and budget.
Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.
Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports.
Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading.
Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time.
Ensure proper software development life cycle is leveraged for all projects.
Motivate resources through communication and awareness of project needs and business impacts.
Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc.).
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze, interpret and present data
Demonstrated in-depth skills with SQL
Demonstrated in-depth understanding of design and implementation practices in Tableau desktop and server
Knowledgeable of Agile development methodologies
Demonstrated in-depth understanding of advanced analytics processes and reporting design principles
Ability to manage complex and diverse projects
Effective business acumen and sense of urgency to achieve business results
Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
Demonstrated ability to manage development within a variety of technology stacks
Demonstrated knowledge of development strategies, project management and business and technical consultancy
Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
Previous success in management of peer groups, to achieve team objectives
Demonstrated in-depth understanding of problem resolution techniques, ability to find solutions
Effective presentation tool skills including MS Excel and PowerPoint
Effective communication skills, verbal and written, for internal and external customers a must
Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to communicate with all levels of management
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Required Education
Bachelor's degree in Computer Science, Engineering or related field
Required Related Work Experience and Number of Years
6 years of Telecommunication industry leadership experience
5 years of Experience in a customer facing products/services environment
5 years of Experience working within a data platform/data analysis environment
3-5 years of Managing complex projects
Experience leading teams of data analysts and data scientists
PREFERRED QUALIFICATIONS
Preferred Education
Relevant Master's degree
WORKING CONDITIONS
Office environment
Some travel required
MPD633 329332 329332BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Spectrum is the nation's fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what's next.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
Oversees a highly functional team of data scientists and reporting specialists responsible for managing the front-end reporting side of Charter's industry-leading customer experience metrics platform. Works with Product leadership to define key product and feature-specific metrics. Supports product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for the definition and delivery of Product usage reporting including: metrics definition, data visualizations, and ETL requirements.
Assist leadership with project intake, roadmap, staffing plans, and budget.
Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.
Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports.
Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading.
Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time.
Ensure proper software development life cycle is leveraged for all projects.
Motivate resources through communication and awareness of project needs and business impacts.
Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc.).
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze, interpret and present data
Demonstrated in-depth skills with SQL
Demonstrated in-depth understanding of design and implementation practices in Tableau desktop and server
Knowledgeable of Agile development methodologies
Demonstrated in-depth understanding of advanced analytics processes and reporting design principles
Ability to manage complex and diverse projects
Effective business acumen and sense of urgency to achieve business results
Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
Demonstrated ability to manage development within a variety of technology stacks
Demonstrated knowledge of development strategies, project management and business and technical consultancy
Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
Previous success in management of peer groups, to achieve team objectives
Demonstrated in-depth understanding of problem resolution techniques, ability to find solutions
Effective presentation tool skills including MS Excel and PowerPoint
Effective communication skills, verbal and written, for internal and external customers a must
Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to communicate with all levels of management
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Required Education
Bachelor's degree in Computer Science, Engineering or related field
Required Related Work Experience and Number of Years
6 years of Telecommunication industry leadership experience
5 years of Experience in a customer facing products/services environment
5 years of Experience working within a data platform/data analysis environment
3-5 years of Managing complex projects
Experience leading teams of data analysts and data scientists
PREFERRED QUALIFICATIONS
Preferred Education
Relevant Master's degree
WORKING CONDITIONS
Office environment
Some travel required
MPD633 329332 329332BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Salary : $107,600 - $191,200
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