Supervisor, Residential Market Development

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting the goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Recruit, interview, hire, and train Residential Market Development staff.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role.
• Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Work allocated will consist of approximately 60% field work and 40% office work.
• Coach and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Market Development Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relations issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
• Ability to complete documentation accurately.

Required Education

Bachelor´s degree in business or marketing or equivalent work experience.

Required Related Work Experience and Number of Years

2 years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of Direct Sales practices

Experience with consumer education of products and services

Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

Sales Supervisory experience preferred - 0.5

WORKING CONDITIONS

Field and Office environment

Outside field environment with exposure to inclement weather

Travel as required

SDT410 2024-32107 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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