Operations and Customer Service Coordinator
SpeedPro Imaging is a best-in-class large format digital printing studio that caters to large and small businesses including major brands and marketing agencies. Premium quality graphics, exceptional client service and competitive pricing are the core principals by which we live every day. SpeedPro Imaging specializes in production of retail/brand graphics, tradeshow displays, event signage, wall murals, vehicle graphics and more.
SpeedPro Imaging is looking for a dependable full time Operations and Customer Service Coordinator that is a driven, multi-tasker with a great attitude, strong work ethic and has great communication skills.
The Operations and Customer Service Coordinator will be responsible for managing projects from client inquiry, quoting, inspection of provided graphics, product recommendations as well as overseeing and facilitating the Sales-to-Production process while maintaining client satisfaction and meet or exceed client expectation.
Job duties include:
- Manage projects from client/prospect inquiry as provided by the Sales Associates or Outside Sales Representatives
- Create and provide quotes to both new and current clients as needed
- Oversee and facilitate the Sales-to-Production process, using our order management system, and through direct communications with the rest of the team
- Coordinate with Production Manager on parts and materials procurement, project timelines, installer scheduling and questions/notifications directed to the client
- Coordinate with clients on any additions, subtractions, alterations and general inquiries surrounding projects
- Provide initial inspection of graphics provided by clients, with the use of Adobe Suite Programs
- Coordinate delivery of completed project to clients; through scheduled pickup, drop off or shipment
- Maintain Relationships with vendors, manufacturers and outsource partners; negotiating pricing when necessary
- Facilitate payments, project approvals and sign-offs by the clients
- Attend and take part in local franchise team meetings when required
- Attend and take part in SpeedPro Home Office provided webinars, meetings and trainings
- Coordinate with the rest of the team as needed
Qualifications desired:
- Enthusiastic, high-energy personality with strong verbal and written communication skills
- 1-2 years of experience in the printing industry
- Proficiency with Adobe Creative Suite programs
- Computer literate in PC based programs including Outlook, CRM and Excel
- Excellent organizational and time management skills, with capacity for multi-tasking
- Detail oriented, accountable and have a strong work ethic
- Take criticism constructively
Ideal candidates will also possess:
- Manage client service with a positive attitude and assist clients in finding the best solution for their project needs
- Maintain and manage work flow, and scheduling to meet project deadlines
- Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements
- Acquire client approval on proofs, both digitally and printed as needed
- Ability to effectively communicate through all mediums (verbal, listening and written)
- Ability to work with autonomy'
Communication method(s) used: Email, Phone
- In-person Work environment
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $18.50 - $21.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
Supplemental pay types: