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Telecom Engineer

Spero LLC
Dallas, TX Full Time
POSTED ON 4/17/2024
The team is responsible for supporting the IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.

Responsibilities Include:
  • Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
  • Provide tier I and/or tier II network support and escalate as needed
  • Assist with managing incidents of all severity
  • Severity 2 incidents include an MTTR goal of two hours
  • Assist and/or lead outage bridges as needed
  • Take inbound support calls from internal campus and field customers as needed
  • Create incidents and tasks via ServiceNow; will also work with problem and change requests
  • Record detailed and accurate customer and problem information in incidents

Requirements:
  • Remedy Incident Management
  • Must be proficient typing
  • Excellent written and verbal communications skills
  • Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
  • Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:
  • Cisco CCNA and/or on the job experience managing and supporting Cisco technology
  • SDWAN/Big Switch/Silver Peak
  • Telecommunications, RF, Microwave, Wi-Fi

Salary.com Estimation for Telecom Engineer in Dallas, TX
$87,338 to $109,568
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