Medical Front Desk Supervisor

Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Supervisor. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk. The practice has 4 offices located in Bay Shore, Commack and two satellite offices in Bethpage & Huntington. The Commack location also has a surgery center, which is run by a separate team of nurses and medical assistants.

This individual is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of fees, and supervision of the front office, including training, and providing schedules to the Director of Operations and front desk staff.

Department: Front Office

Reports To: Director of Practice

Education and/or Experience Required:

• High school diploma or equivalent.
• 2-3 years experience in supervision of a medical front office operations, preferable.
• Demonstrable skills in motivating and training professional staff.

Essential Skills and Abilities:

• Demonstrated experience in a supervisory role, two (2) years minimum, preferable.
• Knowledge of applicable operational and clinical functions.
• Possess strong customer service skills.
• Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic paper records and files.

Responsibilities:

• Shares the responsibility of the weekly schedules with staff, billing team and medical providers.
• Trains and supervises front office staff (check-in and check-out).
• Tracks front desk hours information and coordinates payroll with HR team.
• Evaluates performance and recommends merit increases and disciplinary actions.
• Assist in hiring and training.
• Ensures adherence to departmental policies and procedures, including patient privacy.
• Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with Director of Operations to ensure a smoothly running office.
• Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced.
• Resolve patient complaints, and answer questions regarding policies and procedures.
• Actively participates as a front desk staff member, performing all daily responsibilities as needed.
• Any other jobs as assigned by your supervisor or management.

We offer competitive pay based on experience. This is a full-time position with opportunities for growth within our company. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Front Desk Supervisor

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Morning shift

Ability to Relocate:

• Bay Shore, NY 11706: Relocate before starting work (Required)

Work Location: In person