Receptionist – Order Entry Specialist

Receptionist – Order Entry Specialist
Location: WM US - Devens 
Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more
Website: https://www.wmfts.com/en/
Group: https://www.spiraxsarcoengineering.com/

We’re currently seeking a Receptionist – Order Entry Specialist to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace.

Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxsarcoengineering.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130 operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.

This role will focus on:

 We are looking for a talented Receptionist and Order Entry Specialist to provide personalized administrative support in a well-organized and timely manner, and to provide first-class customer service to internal and external customers.
In this role you will enjoy the challenge of thinking on your feet, making decisions quickly and efficiently with little supervision. You will also serve a first point of contact for visitors at the front desk.
Receiving and sorting daily mail, organizing and coordinating our visitors calendar, answering and screening phone calls and directing inquiries to the proper party within the team.

Collaborate with the team and assist in the coordination of site events, hosting of the site’s VIP visitors and customers.
You will be the front-line support for domestic and all international inquiries, orders and/or problems with customers, entering and confirming sales orders using ERP system in a timely manner, per customers’ purchase orders, specifications, ISO procedures, Watson Marlow Terms and Conditions of Sale, etc.
In this role you will also prepare quotes on pricing, availability, and estimated shipping cost with support from other departments, provide customers tracking information for their orders, and research and acknowledge customer inquiries to resolve issues in a punctual manner.

Print picking lists to shipping department, review shipped orders for accuracy, issue invoices and email them to customers, and other duties as assigned by manager

 To be successful in this role, you will need:

• You are organized, methodical, and approachable with effective communication skills and outstanding attention to detail.
• Must have a strong commitment to site excellence.
• Focused on delivering results with strong diligence, with ability to work in a fast-paced environment with tight deadlines.
• Function as the point of contact between the executives and internal/external clients
• Undertake the tasks of receiving calls, take messages and routing correspondence.
• Handle requests and queries appropriately and prepare routine documents.
• Maintain schedules/calendars, arrange meetings and appointments, and provide reminders.
• Make travel arrangements
• Produce reports, presentations, and briefs, and able to understand written procedures.
• Develop and implement an efficient documentation and filing system electronically.
  
  Education/ Experience

• High School Diploma / GED. Professionally qualified is desirable but not essential.
• At least 2 yrs. experience in a process-oriented production environment as Customer Support.
• Must be a proficient typist, at least 40 wpm, while talking on the phone.
• Direct experience with Microsoft Dynamics ERP system is a plus.

As a growing and ambitious organization with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

About Watson-Marlow

Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies. Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineering plc, we are proud to be a FTSE 50 company.