Senior Director of Operations

Description

Who we are: 

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today’s evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do: 

The Senior Director of Operations will oversee the day-to-day activities of all non-clinical departments, ensuring that the organization is managed efficiently. This role involves strategic planning, financial management, operational oversight, and ensuring high-quality patient care delivery.

Responsibilities/Duties:

• Work collaboratively and under supervision of the SVP/VP to oversee all operational workflows/processes for ONS. Implement and monitor policies, procedures, and workflows to optimize operations. Collaborate with department heads to ensure seamless patient care and service delivery.
• Monitor financial performance, including revenue, expenses, and profitability. Identify cost-saving opportunities and implement financial controls.
• Develop strategy and contribute insight for new market and de novo growth opportunities.
• Direct responsibility and oversight of management team for Orthopedic/Physical Therapy front desk (Patient Access), call center, clinical and administrative functions including Medical Assistants, MRI, X-Ray, Medical Records and facilities management.
• Evaluate on an ongoing basis the efficiency of business procedures according to the organizations objectives and apply appropriate improvements.
• Manage procurement processes, coordinate material and resources allocation.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Build and maintain relationships with key stakeholders, including physicians, staff, patients, and community partners.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Participates in the hiring and training of departmental managers.
• Conduct necessary operational assessments and develop/direct plans for integrating and streamlining workflows.
• Participation in preparation of annual operating and project budgets.
• Coach staff providing feedback and constructive critique of work, facilitates the development of their problem solving and decision-making skills.
• Oversight of special projects as needed.
• Other operational duties as necessary

Qualifications

Who you are:

Qualifications:

• A bachelor’s degree in business or business administration; MBA preferred.
• 5-7 years in a senior managerial business position may substitute for education
• Strong business acuity with solid knowledge of operations management
• Superior verbal and written communication and interpersonal skills
• Diligent and proactive results-driven personality
• Exceptional organizational and leadership skills
• Proficient in MS Office and computer systems
• Collaborative and able to motivate and energize cross functional team members to achieve aggressive goals.
• Strong problem-solving, and analytical skills, able to facilitate discussions among groups with diverse technical expertise to reach solutions.

What we offer: 

• Excellent growth and advancement opportunities 
• Dynamic environment 
• Access to a diverse network of practitioners 
• Broad infrastructure of tools and programs to enhance the employee experience    
• Competitive Compensation 
• Generous PTO  
• Benefits package: health, dental, vision, 401(k), etc. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).  
 

IND5

Salary : $158,900 - $222,500