IS Support Specialist

Spokane Transit is in the middle of a dynamic 10-year plan called STA Moving Forward. The purpose of this plan is to maintain, improve, and expand transit services throughout Spokane County to meet the needs of our growing community. We are looking for a customer service driven full-time PC Specialist to meet our growing needs in our Information Services Department.

As an IS Support Specialist you will provide technical support in conjunction with STA systems to include; installation, maintenance and repair of the Spokane Transit’s desktop computers, printers, phones, related peripheral hardware, software, cameras, signs and other hardware devices. In addition, this position will deliver excellent customer service for desktop end users.

YOU ARE

• Self-driven
• A good communicator
• Customer service driven
• Experienced with machine imaging
• Comfortable working in a Virtual Desktop Environment
• Organized
• Understands the importance of documentation

YOU HAVE

• An Associate’s Degree in MIS, Computer Science, or a related field, or equivalent experience.
• Considerable knowledge of current Microsoft Office and Office 365 products.
• Experience maintaining personal computers and applications.
• Experience helping users in an enterprise network environment.
• Considerable knowledge of diagnostic work and repairs to PC hardware.
• Knowledge of installation and support of current versions of Microsoft Windows.

YOUR RESPONSIBILITIES

• Install, maintain, diagnose and repair personal computers, printers, IP phones, peripheral equipment and software.
• Respond to user inquiries related computer workstations, applications, and system logins.
• Install and configure application software and device drivers on computer workstations.
• Configure and install personal computers, printers and peripheral equipment.
• Provide basic user training on the proper use of office software applications.
• Basic system setup in conjunction with software upgrades and system changes.
• Facilitate in-house user and computer support between departments
• Serve as an intermediary between the Information Services Department and various transit users.

WE HAVE

• COMPETITIVE SALARY AND GREAT BENEFITS!
• Starting salary of $61,700 (salary range $61,700 - $82,684 annually)
• Annual pay step increases up to top step
• Robust medical plans with affordable monthly premiums
• Dental plan with affordable monthly premiums
• WA State Public Employee’s Retirement System (PERS) defined benefit plan
• Health Reimbursement Arrangement (HRA) employer contribution of $50/month
• Basic life and long-term disability insurance
• Competitive vacation & sick leave
• Compressed work weeks with flex days off every other week option
• Free bus passes for employee and dependents
• Onsite workout facility
• Cell phone carrier discount
• Gym membership discount

HOW TO APPLY

Qualified individuals please submit a cover letter, and resume with your online application. This position is open until filled.

Spokane Transit is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, disability, ethnicity/race, national origin, religion, gender, gender identity, sexual orientation or veteran status.

Job Type: Full-time

Pay: $61,700.00 - $82,684.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: One location