JOB RESPONSIBILITIES
· Processer will follow benefit plan documents and established departmental policies and procedures to adjudicate claim within policy provisions.
· Determine whether to pay, deny, or pend claims within policy guidelines and adjudicate claims accordingly - processer must be able to review and research claims by navigating multiple computer programs and accurately selecting the data/information necessary for processing (e.g. applicable benefits, coding, prior authorizations).
· To obtain and maintain a working knowledge of the multiple benefit schedules, as well as a clear understanding of the eligibility system and claim system.
· Work on special projects as requested by Management;
QUALIFICATIONS/REQUIREMENTS
· Must have a minimum of 2 years of experience processing medical claims.
· Must have a thorough working knowledge of commonly used claims examination concepts, practices and rules, ICD and CPT/revenue coding and network contracts.
· Must have a thorough working knowledge of medical terminology.
· Must have fundamental knowledge of coordination of benefits, including for Medicare claims.
· Must have ability to work with department manager to address escalated claims issues that require research and accuracy.
· Must have ability to assist Customer Service Reps with claims/benefits questions.
· Must have strong computer keyboard and navigational skills.
· Must have ability to maintain confidentiality at all times.
· Microsoft Office – proficient in Word, Excel, and Outlook.
· Dependability – ensures timely arrival and consistent attendance to support the achievement of the team’s goals.
· Accuracy – strives for the highest level of accuracy possible from the tools used and the processes performed.
· Verbal Communication –is able to communicate professionally, politely, clearly and effectively with outside customers as well as coworkers and management.
· Written Communication- uses excellent spelling, grammar, and punctuation skills and follows appropriate email etiquette.
· Flexibility – takes direction with minimal amount of disruption.
· Initiative/Motivation – demonstrates initiative in meeting team goals and shows motivation towards service for employers and for team members. Follows up on outstanding contacts and issues with little guidance.
· Judgment/Maturity - exercises good judgment and acts in a mature manner while performing tasks assigned. Exercises maturity when in contact with the outside community regardless of external behavior.
· Knowledge – learns the systems and processes needed to perform daily tasks. Know and implement proper procedures when in contact with a hostile or threatening party either by phone or written correspondence.
· Math – compute all necessary numbers for processes performed.
· Problem Solving – solves day to day problems and determines when these problems need to be escalated to the supervisor level.
· Teamwork – works as an efficient and effective member of the team.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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