What are the responsibilities and job description for the Helpdesk Analyst position at SpotOn: Corporate?
Madison Square Garden, LA Dodgers, NY Yankees, Live Nation, and many more…the biggest names in entertainment are our customers. We power the tech behind every t-shirt, hotdog and drink sold at these venues, and at a global list of other clients that you just wouldn’t believe.
SpotOn is a software and payments SaaS company with an omni channel software platform that has redefined the merchant service industry by providing businesses with tools and solutions to help grow and run their businesses. We are one of the fastest growing companies in fin-tech (growing from 50 to 1,100 employees in the past two and a half years). We rely on our products, our integrity, and a concierge like service team instead of tricky and misleading long term contracts. Our work, service and employees speak for themselves when it comes to merchant satisfaction.
We’re looking for a truly exceptional HelpDesk Analyst with an emphasis on customer service who is ready to tackle a large platform, massive client list, and do it in a way that partners with our clients as we help them with any product related questions or issues. What you do matters here. What are you waiting for? Send us your resume!
Responsibilities:
- Deliver efficient and premium quality support to all client end users and support staff
- Provide live, online support via phone, email and chat. Due to the nature of the industry these requests can be during the evening
- Independently research and analyze technical solutions to problems, provide solution recommendation (i.e. development, maintenance or improvements to systems standards or process) to meet or exceed client needs
- Review and update Knowledge Base documentation to ensure information is complete and accurate
- Identify, document, and escalate issues that are deemed to be top priority
- Mobile Device management and administration
Requirements
Great Presentation Skills, Internal Communications, Training and Teaching skills, Teamwork oriented, Verbal Communication, High aptitude in MS Word and Excel, Excellent grammar, Inclined in technology, Proper telephone etiquette, high level of curiosity
Skills/Qualifications:
- 2 years of IT Helpdesk / User Support with a positive track record of ticket resolution
- Previous POS or Payments experience strongly preferred
- Bachelor’s degree in Information Technology, or equivalent experience
- High level of general technical aptitude
- Strong written and verbal communication, and excellent listening skills
- Thorough Knowledge of mobile device platforms (iOS & Android)
- Working knowledge of database and networking principles
- Experience working in a team-oriented, collaborative environment.
- Ability to work Full-Time from our Atlanta, GA or Los Angeles, CA offices and proven ability to work remotely, as needed
… and here’s a bit about what we have to offer!
- Full medical, dental and vision insurance
- Paid vacation, holiday & sick time
- Fast-growing company with opportunities to advance
- 401K with matching
- Stock Options
SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.
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