Product Manager- Restaurant Guest Engagement

Product Manager - Restaurant Guest Engagement

Location: Remote; Chicago, IL; Austin, Texas; New York City, NY; San Francisco, California; 

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Our core business is Point of Sale Payments, our impact expands to marketing software, online ordering, loyalty, reservations, online ordering, review management, and much \more. 

Recently, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
• Earned awards for Great Places to Work and Built In’s Best Places to Work for 2022 & 2023
• Earned award for Inc’s Fastest Growing Company in 2023
• Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users

We’re looking for an experienced Product Manager who is passionate about Restaurants, building innovative products, and impacting the 15 Million people who live and work in the restaurant space. This Product Manager will work closely with our Product Leadership to build out a strategy, define roadmaps, and work with cross functional stakeholders across Engineering, Design, Marketing, Data Science, and GTM teams to build “a business within a business.” Specifically, this role will focus on our Guest Engagement products which include Reservations, Loyalty, Marketing, and Gift Cards.

You will:

• Create and manage the product roadmap, making strategic adjustments as needed based on client needs, data, and business priority.
• Be both data-centric and creative in your approach to product vision and design.
• Work with multiple cross-functional teams to elicit, understand, rationalize, and prioritize requests for new functionality.
• Assess market competition, client preferences, emerging technologies, and industry trends to identify what is needed to maintain a competitive advantage and sustained growth.
• Continuously test and leverage insights to inform decisions.
• Build relationships with key business partners and other brand stakeholders to serve as the internal and external evangelist for your product.
• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Qualifications:

• 4 years of relevant product management experience or equivalent, preferably with restaurant or consumer facing software
• Strong understanding of the product development lifecycle and experience designing and delivering quality products.
• A metrics-driven work style that leverages data to make informed decisions.
• An ability to manage multiple projects in an iterative process.
• Strong communication and presentation skills.
• Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.
• Ability to make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity, and complexity.
• Past restaurant experience, especially working in a restaurant, is a serious plus

 Benefits: 

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package that includes the following:

• Medical, Dental, and Vision Insurance
• 401k with company match
• Restricted Stock Units
• Flexible Time Off
• Volunteer Time Off
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA , and other communities
• Monthly cell phone and internet stipend
• Subscription to Linkedin Learning and Tuition reimbursement of up to $2k per calendar year

Compensation:

• Our base pay range is $160,000 -$190,000 for this role, plus additional compensation in the form of a highly competitive equity package.
• Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

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