What are the responsibilities and job description for the Assistant Store Manager position at SPOTTED PAW Wheaton?
Spotted Paw has openings for an Assistant Store Manager at its salon locations in Warrenville and Wheaton, IL. We are looking for energetic self-starters with excellent communication skills, a positive Can-Do attitude, a willingness to go above and beyond and instill a sense of pride and purpose in their teams. Assistant Managers at Spotted Paw are responsible for making sure that the daily operations (retail & grooming) run smoothly and effectively, and that our customers and their pets are happy and have an high level service experience.
Our ideal candidate will have tested retail manager skills with sharp business acumen. They should also be skilled at organizing others work and solving problems as well as have excellent interpersonal and mediation skills, given this role is often the key liaison between managers, employees and customers.
Responsibilities include, but are not limited to:
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*Assist the Retail Store Manager in planning and implementing strategies to attract and retain retail and grooming salon customers. *Coordinate and execute daily customer service operations (e.g. sales processes, grooming services scheduling, etc.). *Track the progress of weekly, monthly, quarterly and annual objectives. *Evaluate employee performance and identify hiring and training needs. *Supervise and motivate staff to perform their best. *Handle and resolve customer complaints. *Make sure all employees adhere to company’s policies and guidelines. *Act as our store’s representative and set an example for our staff. *Achieving and/or exceeding sales plans and performance objectives. *Train staff on sales skills, product knowledge and customer service standards to drive high levels of sales and customer satisfaction. *Keep daily records of store sales, deposit log, scheduling, employee discount and new hire paperwork.
Requirements and Skills
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*Proven experience as a Retail Assistant Manager or similar position *Experience with recruiting and performance evaluation processes *Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics *Proficient user of MS Office (MS Excel in particular) *Leadership and Organizational abilities *Interpersonal and Communication skills *Problem-solving attitude and Critical Thinking Skills *Flexibility to work a dynamic retail schedule including weekends and Holidays. *High School Diploma; BSc/BA in Business Administration or similar field is a plus
Benefits:
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*Paid time off *Flexible schedule *Referral program *Employee discount
We offer a career opportunity to add your talents to the success of a growing, up-and-coming company, as well as, a steady 40-hour work week. There are promotion opportunities for those candidates that have the desire to move up and prove they can take on greater challenges and responsibilities.
If the above describes you or you find the opportunity of interest, we want to talk with YOU! We look forward to receiving your application!
Available shifts and compensation: We have available shifts all days of the week. Compensation is $14.00 - $18.00/hour.
About SPOTTED PAW Wheaton: Spotted Paw Grooming & PET Goods is seeking an experience individual for positions at one of our locations. Learn more about us at www.spottedpawshop.com.
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