Salary Job Openings

Host/Hostess (PT)

Spring Mill Country Club
Ivyland, PA Part Time
POSTED ON 4/15/2024
Job Description:

We are seeking a friendly, outgoing, and enthusiastic Host/Hostess to join our team. As the first point of contact for our valued guests, you will play a crucial role in creating a positive and welcoming atmosphere. If you have a passion for hospitality, excellent communication skills, and a knack for multitasking, we encourage you to apply.


Responsibilities:

  • Greeting and Seating: Warmly welcome guests as they arrive, ensuring they feel comfortable and valued. Manage the seating process efficiently, taking into consideration reservations and table availability.
  • Reservation Management: Keep track, manage, and direct waitstaff for reservations and organize the seating arrangements to optimize the flow of guests and minimize wait times.
  • Customer Service: Provide exceptional customer service by addressing guests' inquiries, concerns, and special requests. Offer assistance in a polite and professional manner.
  • Waitlist Management: Maintain an organized waitlist during peak hours, updating guests on approximate wait times and ensuring their needs are met while they wait.
  • Menu Knowledge: Acquire a thorough understanding of the menu offerings to help guests with their selections and answer questions about the dishes.
  • Collaboration: Work closely with the waitstaff and kitchen team to ensure seamless communication and a smooth dining experience for guests.
  • Sanitation and Cleanliness: Maintain the cleanliness and organization of the host/hostess station, lobby area, and entrance, creating a positive first impression for guests.
  • Upselling and Promotions: Inform guests about ongoing promotions, special events, and loyalty programs, encouraging their participation and enhancing their dining experience.
  • Special Occasions: Assist in coordinating special occasions and events, accommodating larger parties and ensuring their needs are met.
  • Problem Resolution: Handle guest concerns and complaints with professionalism, aiming to resolve issues and ensure guest satisfaction.

Qualifications:

Previous experience in a customer-facing role, preferably in the hospitality industry.
Exceptional interpersonal and communication skills.
Strong organizational abilities and the capacity to handle multiple tasks simultaneously.
Positive attitude and a strong commitment to providing excellent customer service.
Ability to remain calm and composed under pressure.
Familiarity with reservation management software is a plus.
Flexibility in working shifts, including weekends and holidays.

Hourly Wage Estimation for Host/Hostess (PT) in Ivyland, PA
$11.81 to $14.98
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