Operations Manager

Organization Overview

Spring Oaks Capital, LLC, headquartered in the Chesapeake, Virginia area, is a national debt buyer founded in 2019 by industry veterans determined to disrupt the industry and approach the charge-off purchasing market with a technology-focused, innovative, refreshing, and lucrative vision. Particularly, senior leadership includes tenured industry executives with a meaningful history running investments, collections, compliance, and operations for some of the largest debt buyers, collection firms, and financial institutions in the United States. The Company maintains an unmatched compliance focus, ethically collecting portfolios with a team-based approach. Spring Oaks is well funded, poised for aggressive growth, and is currently looking to expand with the best-in-class collections team to support growth.

Job Summary:

The Operations Manager is responsible for managing the efforts of 12-20 collection associates in a call center setting. The individual will provide coaching and development to their team in order to help them achieve monthly performance targets. In addition, they will serve as brand ambassadors for the company and model the company values.

Responsibilities:

• Active participant in creating a positive culture; heavily involved in selection process of new collection associates.

• Supervises day-to-day activities of collections team ensuring that regulations and company policies are adhered to.

• Develops Team through coaching, delivering constructive feedback, evaluating performance and leading by example.

• Executes daily work lists within the collections system to drive strategy.

• Resolves escalated consumer matters.

• Instrumental in communicating areas of opportunity to Leadership Team.

• Regular attendance and timeliness are required.

• Performs other duties as assigned.

Skills/Abilities (indicate whether required or preferred):

• Must possess the ability to influence and drive results.

• Strong interpersonal and problem-solving skills.

• Ability to process information quickly and accurately.

• Strength in prioritizing and multi-tasking with high volume workloads; able to meet deadlines.

• Respond effectively to departmental needs and adjust priorities accordingly.

• Proficient in analyzing information and evaluating results.

• Excellent verbal and written communication.

Experience and Education (indicate whether required or preferred):

• High School Diploma, GED or equivalent

• • Previous leadership experience in customer service or collections environment

• Understanding of collections/recovery activities is a plus.

• Proficient in Microsoft Office Suite; Word, Excel, Teams, Outlook, SharePoint

• Ability to communicate effectively in English & Spanish is a plus.

Physical Requirements:

• Lifts, carries or moves up to 20 pounds occasionally.

• Work an adjusted work schedule, evening/weekend hours may be required.

• Occasional travel as necessary

Equal Employment Opportunity

Spring Oaks Capital, LLC is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to age, sex, ancestry, race, religion, gender identity, genetic information, marital status, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Type: Full-time

Pay: $65,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Ability to Relocate:

• Albuquerque, NM 87109: Relocate before starting work (Required)

Work Location: In person