Front Office Manager - Anvil Hotel, WY

Description

FRONT OFFICE MANAGER – ANVIL HOTEL/ALPINE HOUSE/CACHE HOUSE

As Front Office Manager at Anvil Hotel, Alpine House and Cache House, you will manage a team that delivers friendly service in the vibrant town of Jackson WY, at the doorstep of Yellowstone National Park.  We’re building a community one guest at a time.  We’re explorers, living at the center of wonder and thrilled to welcome our guests into our world.

Your role goes beyond managing; it's about curating a space where guests connect to nature, journey off-the-beaten-path, and come back to rest their heads and share stories of their great adventures. 

ABOUT OUR COMPANY

Anvil Hotel, Alpine House, Cache House:

Just steps from the town square in Jackson Hole, WY, our cluster of hotels are built for the modern day explorer.  Our wonderful team runs Anvil Hotel, Alpine House Hotel, Cache House Bunkhouse and our award-winning restaurant Glorietta Trattoria. 

Anvil Hotel is an American West hotel for the 21^st-century traveler, recently deemed “Best Value Hotel in Jackson Hole” by Forbes.  Alpine House, is a cozy intimate inn where the great outdoors meets modern comfort including a full chef-crafted made-to-order breakfast daily. Cache House, an upscale bunkhouse, is a modern elevated hostel where you can rest your head in our private bunks complete with luxurious linens, privacy options and suite-style showers, and meet like-minded travelers hungry for off-the-beaten path experiences. Hang your hat amongst soon to be friends.  In our minds, “You’re a stranger here but once”.

Springboard Hospitality:

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels throughout the United States.  Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

https://www.springboardhospitality.com/

ABOUT THE ROLE

Responsibilities

As the Front Office Manager, you will build and lead a team who exemplifies our values and brand.

SCOPE OF WORK TEAM

• Manages Front Office, ensuring alignment with Anvil Hotel, Alpine House and Cache House brand values and guidelines, friendly guest service, and efficient and effective processes that enable a strong financial adherence to budgeted expectations.
• Make meaningful connections with all guests by exhibiting an authentic and warm sense of interest, and anticipation of their needs, responding promptly to requests and concerns to maintain positive guest relations at all times.
• Maintain a mastery of knowledge of guestroom, amenities, services, hours of operations, packages, promotions, and availability, and train your team in the same.

ONGOING EVERYDAY TASKS:

• Financial Management:
  • Oversees scheduling, front office budgeting, ordering and supply inventory for front office.
  • Monitor and ensure all cashier and financial procedures are in accordance with accounting policies and standards to include: shortage/overages, late charges, cancellation/no shows, upgrades, retail, petty cash/ paid outs, adjustments, posting charges, etc.
• Property Oversight:
  • Tours and visually inspects the entries and lobbies daily.
  • Monitors cleanliness, and quality of product and service.
• People Leadership:
  • Demonstrates leadership through effective communication and interpersonal skills.
  • Encourages trust, respect, and cooperation among team members.
  • Coaches and develops team members.
  • Models appropriate behaviors and fosters a culture of excellence.
  • Collaborate closely with housekeeping and maintenance teams.

QUALIFICATIONS

• Strong leadership and organizational skills.
• Service-oriented with exceptional customer service and sales skills.
• Ability to multitask in a fast-paced environment.
• Excellent interpersonal and communication skills.

• Must be able to work weekend and evening shifts, including Fridays & Saturdays as needed.

SERVICE STRATEGY

• Ensures that service aligns with the hotels commitment to surprise and delight, embrace the local community, prioritize community, facilitate enjoyment of nature, and showcase unique design details.

BENEFITS

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to full time employees that includes:

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Bereavement Leave
• Employee Rates at all of Springboard Hospitality’s 35 Hotels
• Monthly Cell Phone Stipend
• Hotel Level Manager Bonus Program

SPRINGBOARD HOSPITALITY CORE VALUES:

• CONNECTED. We are plugged into people, technology, and the cutting edge of culture.
• INDEPENDENT. We are free thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working together.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodation for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Qualifications