SECURITY OFFICER

Join the 30-year-old company turned start-up that is making waves in Hospitality!

With forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy in small-scale hospitality management. Join us as we launch our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

With properties in ten U.S. states, we’re known for seamlessly navigating vital asset operations, from revenue management and human resources to marketing, food and beverage, and more. At Springboard, we emphasize the importance of progressive innovation as an integral component to our success.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves each and every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE

SECURITY OFFICER / GUEST SERVICES

Do you have keen powers of observation, perception and agility?

Are you capable of providing excellent customer service while protecting the people around you?

Do you have impeccable skills to communicate with integrity and honesty?

If you said “yes” to these questions, why don’t you apply?

We are in search of a service-focused Security Officer.  

This is how the job would look like:

As the Security Officer, you will conduct routine patrols of entire property ensuring the safety and security of our guests. Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Observe and report any discrepancies.

This is what you need to do:

• Knowing the complete hotel facilities and layout including emergency procedures.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Patrol parking lot ensuring safety of guests and property.
• Patrol interior hallways and public areas ensuring safety of guests and property.
• Prepare routine logs of status of patrolled areas.
• Prepare security incident report and notify appropriate managers when an incident occurs.
• Escort guests when asked to parking lot areas and assist with luggage if needed.
• Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls. In addition, perform duties of Engineer on Duty and assist with maintenance calls overnight.
• Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlets' location and hours of operation
• Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

You may be assigned the following:

• Perform special projects and other responsibilities as assigned.
• Maintain good working relationships and open lines of communication with all other departments.
• Train, cross-train, and re-train (when necessary) in all departments.
• Assist Night Auditor/MOD and Valet whenever necessary.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments

Our expectations from you:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

These the job requirements:

Education: High school education or equivalent experience Valid California driver’s license and ability to drive stick shift required.

* * Guard card and CPR/First Aid certified preferred.

Experience: 1-2 Year Experience required by position is one full year of employment or more in a related position with this company or other organization(s).

Skills and Abilities:

• Ability to communicate in English; second language desirable.
• Requires working knowledge of guest services and hotel’s services, policies or operations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs.
• Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Interested?

Apply directly at www.olshotel.com/careers

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.