PSR - Patient Service Representative

Springfield Nephrology Associates is Southwest Missouri’s largest group of physicians specializing in the care of patients with kidney disease. Since 1996, Springfield Nephrology has enjoyed the trust of patients and the respect of the community throughout the Southwest Missouri region. Today, Springfield Nephrology Associates has grown to include 5 board-certified physicians and 8 specialized nurse practitioners. Together, they partner in the delivery of care to patients hospitalized at Mercy and at Citizens Memorial, to patients residing in the United States Medical Center for Federal Prisoners (as an affiliate of Mercy), to patients receiving treatment in dialysis units throughout Springfield and surrounding counties, as well as in satellite clinics in Bolivar, Nixa, Aurora, Lebanon, Mt. Grove and West Plains. Springfield Nephrology Associates aims to provide a consolidated approach to the regional healthcare needs of Southwest Missouri patients, offering comprehensive care for patients with kidney disease. With many of our region’s most underserved and vulnerable patients challenged with access to quality healthcare, the providers at Springfield Nephrology Associates work tirelessly to provide excellent, consistent care that is convenient for the patient, close to their home and to their support systems.

Are you a service-oriented, compassionate professional looking to work with a great group of providers and staff? If so, we would love to meet you to discuss this opportunity!!

JOB DESCRIPTION: The patient service representative is the initial customer service contact within our physician practice. They work closely with the nurses and physicians to communicate appointments, needed services, etc. Front office support staff duties include basic clerical skills, data entry, medical record duties and customer service.

REQUIRED JOB SKILLS:

High School Diploma or GED

Data Entry; 50 wpm.

Excellent verbal and written skills.

Demonstrated ability to adapt to changing priorities and regulations.

Basic knowledge of office equipment (copier, fax, etc.).

Customer service professional/patient-oriented

JOB DUTIES:

• Monitor the fax machine for in-coming items. Separate faxes (categories: medical, records, physician(s), nurse(s), etc.). Distribute faxes to appropriate staff and file when appropriate.
• Answer all incoming calls
• Schedule/reschedule appointments for patients.
• Update new patient(s) information in the medical manager system daily
• Take daily mail to mailbox for pickup daily; process items for mailing. Maintain postage meter.
• Greet patient(s) and check them in for clinic.
• Prepare paperwork for outreach clinics
• Verify and enter patient insurance information

a) New patient(s). Ask new patient to complete information sheets and obtain
a copy of their insurance cards.

b) Established patient(s). Have patient review demographic and insurance
information, correcting as necessary and signing. Transfer any updated
information from the paperwork into the medical manager system.

• Provide backup and assistance to the medical records department as necessary.
• Check out patients after clinic visit.

a) Schedule next appointment if schedule is available

b) Send orders to nurse for procedures

c) Give patient a copy of their clinical summary and lab orders

• Assist in maintenance of office equipment.

a) Change toner(s) as needed on fax, copier, printer(s).

b) Order supplies as needed for fax, copier, printer(s).

c) Call for repairs as needed for fax, copier, printer(s).

• Maintain list of office supplies needed, or requested by office staff.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Nephrology

Schedule:

• 5x8
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person