Director of Operations

About Us:

Founded in 2013, SupplyKick is a top Amazon seller and agency providing 100 brands with expert strategy and solutions to win on today’s leading marketplaces. SupplyKick is located in the entrepreneurial hub of Indianapolis, and offers competitive salaries and a high-energy, flexible, team-oriented workplace.

Are You a Good Fit?

We are looking to hire team members who share our core values. Whether we’re interacting with partners, or giving back in the community, the SupplyKick team embodies a commitment to inclusivity and service to others.

• Do the right thing - Demonstrate honesty and integrity even when it's difficult Consistently lead by example Persevere in the face of adversity
• Default to trust - We create a culture of honor and respect that values people over profit. We see the best in others and empower each employee to be their best.
• We before me - We serve others ahead of ourselves and exemplify humility, always building each other up, not tearing each other down.
• Embrace change - We despise complacency, maintaining extreme curiosity and thirst for knowledge. We learn from our mistakes and always adapt to change.
• Act like an owner - We do what we say and hold each other accountable. We treat the business like our own and strive to make it better.

Description:

The Director of Operations will oversee and integrate logistics, inventory management, warehousing, and selected HR functions to support SupplyKick’s strategic goals and operational needs. As a senior leader, the Director will regularly collaborate with the CEO and other executives to drive SupplyKick’s growth and innovation.

Responsibilities

• Strategically lead the logistics, inventory management, and warehousing teams, focusing on efficiency and scalability.
• Serve as the main point of contact for HR coordination and consultation, facilitating communication and oversight.
• Analyze and report on key performance indicators (KPIs) to the leadership team, driving decisions with actionable insights.
• Ensure compliance with all relevant laws and regulations across operations and logistics.
• Collaborate with department managers in the hiring process and ensure SupplyKick attracts and retains top talent.
• Oversee customer service excellence, ensuring standards are met and partner relationships are effectively managed.
• Coordinate and lead internal and external events, fostering community engagement and embodying SupplyKick’s core values.
• Manage SupplyKick’s software tools and IT relationships, ensuring optimal setup, maintenance, and user training.
• Maintain and negotiate vendor and insurance contracts, resolving discrepancies and ensuring favorable terms.

Requirements and Qualifications

• A minimum of 7 years in leadership roles within operations and logistics, with a strong preference for supply chain management experience.
• Proven track record of strategic planning and team leadership.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong ability to act as a liaison between various stakeholders and manage diverse teams.
• Bachelor’s degree in Business, Supply Chain Management, or related field required.
• Exceptional communication and interpersonal skills, capable of maintaining strong relationships.
• Ability to work flexibly and adapt to changing priorities.
• Deep commitment to inclusivity, integrity, and the professional development of employees.
• Ability to remain stationary and work in front of a computer screen for extended periods of time
• Daily responsibilities include repetitive motions, such as typing, that may involve wrists, hands, or fingers
• Strong and proficient interpersonal and communication skills, including both written and verbal ie: email, slack, video, or in-person.

Core Competencies:

• Strategic Planning and Execution
• Leadership and Team Management
• Operational Oversight
• Stakeholder Engagement
• Analytical and Problem-Solving Skills
• Regulatory Compliance
• Technology Proficiency
• Interpersonal and Communication Skills
• Adaptability and Flexibility

Benefits:

We value our team members by offering comprehensive benefits, an inclusive culture, and an easygoing work environment. Here are a few highlights:

• Unlimited PTO
• Paid holidays
• Flexible schedules and the ability to work remotely
• Medical, Dental, Eye Insurance
• Employer paid long-term disability and life insurance
• Simple IRA program with employer match
• Paid Family Leave
• Yearly professional development credit to support lifelong learning
• A casual dress code and pet-friendly environment when in the office

Job Type: Full-time

Pay: $75,196.91 - $90,559.72 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fishers, IN 46038: Relocate before starting work (Required)

Work Location: Hybrid remote in Fishers, IN 46038