Compliance Administrator/Customer Service

Seeking to add to the Springs Armory Team with a Compliance Administrator/Customer Service Specialist

PLEASE NOTE * THIS IS NOT A FIREARM SALES or GUNSMITHING POSITION*

Springs Armory provides exceptional customer service in helping individuals make the best choice for their 2nd Amendment needs. A CSS is an integral part of the daily function at Springs Armory, assisting all customers, processing daily paperwork and data entry, cash handling, store appearance and supportive of a team environment.

This position requires computer skills, attention to detail and lots of paperwork.

Responsibilities

Assist all customers following State and Federal guidelines.

Consistently offer quality customer service, greet everyone promptly.

Accurately process multiple mandatory forms.

Finalize transactions forms to include payment.

Exhibit polite and professional communication via phone, email and in person.

Demonstrate pride and ownership of their work while meeting expected deadlines.

Assist in all other assigned duties.

Qualifications

Must be able to legally own a firearm.

Familiar with firearms and willing to learn more about them as the industry changes frequently.

Critical thinking/Active listening

Ability to adapt to a changing work environment.

Capacity to apply concepts of basic math, grammar & punctuation.

Strong communication, organization, attention to detail, analytical and problem-solving skills.

Strong initiative for continuous improvement while contributing to a positive team atmosphere.

Exhibit dependability, honesty, and commitment.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• We have an untraditional hiring practice at Springs Armory. We request that potential candidates come in for a "working Interview" for up to 2 hours during one of our workdays. This will give you the opportunity to work alongside the staff you will be working with on a daily basis and see if the position is of interest to you and if you'll be a good fit. You will be compensated for this time. Will you be willing to participate in a working interview? When would you be available for a working interview?
• We are open Tuesday thru Saturday 10:30a-6:30p.

Do you have availability to work every Tuesday & Saturday 10am-7pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person