What are the responsibilities and job description for the Design Consultant position at Springs Window Fashions?
Description
Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations in North America. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, SunSetter and Mecho. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners, and associates.
Job Summary
Springs Window Fashions has an immediate opening for a talented, confident, self-starting In-Home Design Consultant with a passion for interior design and décor. Our new Design Consultant will need to be creative, energetic, organized and detailed oriented. Must have a passion for helping consumers find the perfect window covering solution for their home and an enjoyable experience.
Job Duties
1. Conduct In-Home sales consultations while assisting and educating customers with the best window covering selections for their home – facilitate the in-home quoting and selling process.
a. Use our proprietary software to provide quotes in the home to gain a commitment in closing the sale.
b. Demonstrate and sell all high-quality window treatment solutions; including all options and upgrades.
c. Completes rough and final measures to be able to quote and submit finished orders. Remeasures may be required by WTS in difficult or extreme applications.
d. Work closely with WTS contractors to complete the shop at home lead. Trains, communicates, owns the lead lifecycle to completion.
2. Work closely with Retailers – Associates, Store and Dept. Managers, District and Regional Managers in educating, motivating and training staff in our programs
a. Manage store associate expectations of the process
b. Train store associates on qualifying consumers for in home service
c. Drive consumer leads through selling events, presentations, etc.
d. Recognize store associates for high quality leads and conversion performance
3. Communication and Planning
a. Regularly communicates with Customer Service, Field Sales, Retail Sales Managers and RTIM’s.
b. Evaluate local action plans and strategies to achieve key results
c. Report on progress against action plans and results
Requirements
Education and Experience
* High school diploma, GED or equivalent required
* High school diploma, GED or equivalent preferred
* Minimum requires 1 to 3 years of previous related work experience.
* Employment background check required for in-home work at Lowe’s, THD, JCP and other SWF customers
* May require local licensing in some municipalities.
Knowledge, Skills, and Abilities
* Inspiring and persuasive communication/presentation skills, with the ability to influence a broad range of people and personalities.
* Excel in high-pressure work environment that demands careful and meticulous attention to detail with emphasis on multi-tasking and prioritizing.
* Some experience on color in the home and love of interior design; previous window treatment experience a plus
* Consumer expectation setting and managing the consumer shop at home experience. Must have excellent soft personal skills in addition to selling and window covering knowledge
* Ability to assess jobsite and identify most appropriate solutions (squareness of windows, installation or operating obstacles, application conditions, etc.)
* Proficient with MS Office, mobile devices, email, CRM and the ability to learn and use new apps.
* Ability to use a tape or digital measure and provide accurate dimensions for quoting and ordering
Behavioral Competencies
Ensures Accountability
- Holding self and others accountable to meet commitments
Drive Engagement
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Instill Trust
- Gaining the confidence and trust of others through honesty, integrity, and authenticity
Drive Results
- Consistently achieving results, even under tough circumstances
Consumer/Customer Focus
- Building strong customer relationships and delivering on customer-centric solutions
Critical Thinking
- Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Being Resilient
- Rebounding from setbacks and adversity when facing difficult situations
Optimize Work Processes
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
