Senior Legal Counsel (Privacy)

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Senior Legal Counsel (Privacy)

What You'll Do

Sprinklr's Legal Department is looking for a talented attorney to join our fast growing team. Reporting to the Associate General Counsel, Privacy, this lawyer will primarily focus on privacy, data protection, and product and security-related legal and compliance initiatives. The ideal candidate will have a strong understanding of global privacy laws and experience advising on and implementing data privacy compliance with cross-functional teams with a practical, risk-based approach.

We are seeking a candidate who is collaborative, self-motivated, a creative thinker and a problem solver. We are looking for someone who wants to make a big impact with cross functional partnerships and key business stakeholders, including Sprinklr's security teams, operational functions, product and engineering teams and commercial and sales teams. The ideal candidate will embrace the opportunity to build strong relationships, raise awareness and educate on data privacy and develop privacy-forward frameworks in collaboration with these teams. This person will also have the opportunity to develop expertise and take ownership in other legal subject matter areas from a privacy point of view, such as other regulatory frameworks broadly applicable to artificial intelligence social media, marketing, and advertising.

Key responsibilities:

• Serve as a subject matter expert on data privacy and provide legal advice on compliance with privacy laws, regulatory guidance, enforcement actions, and other related developments as they apply to Sprinklr's existing business operations, products, or features.

• Develop, maintain, and improve upon Sprinklr's global privacy and compliance strategy in connection with new product features and initiatives, including scalable and effective processes for providing privacy input to key business stakeholders, conducting privacy assessments on all new initiatives, developing and maintaining privacy-by-design processes, and managing related privacy compliance documentation.

• Manage contractual negotiations, including drafting privacy and processing agreements and negotiating DPAs.

• Support Sprinklr's commercial function on privacy-related commercial matters, including drafting and reviewing privacy related contractual terms, providing advice on international data transfers, and assisting with data transfer agreements and/or cross-border data transfer due diligence (e.g., Data Transfer Impact Assessments).

• Partner with Sprinklr's procurement and vendor management function to assess privacy risk for vendors and take part in vendor negotiations, including drafting and negotiating privacy-related terms with global vendors and data sources.

• Draft privacy notices, commercial agreements, and guides, templates, policies, procedures or playbooks to help Sprinklr maintain ongoing compliance with data protection laws.

• Develop and deliver role-specific privacy training and self-service resources for Sprinklr's internal teams, as well as white papers or other content to educate Sprinklr's customers and vendors on Sprinklr's privacy and data protection program.

• Manage and respond to inquiries on Sprinklr's data privacy compliance from customers, regulators, and data subjects.

Who You Are & What Makes You Qualified

• J.D. Degree or foreign equivalent.

• 5 years legal experience, including at a law firm and/or in-house experience at a technology company (applicable regulatory or commercial counseling experience is helpful).

• Experience with global data privacy laws (GDPR, LGPD, PIPL, CCPA/CPRA), regulations, and industry guidelines, including those applicable for social media, communications, internet, and technology companies.

• Experience implementing and managing data privacy programs with cross functional teams (product, engineering, security, marketing). This includes fielding and advising on day-to-day questions about data privacy law, as well as leading cross functional initiatives related to data privacy compliance.

• Ability to issue-spot and analyze legal issues, present positive, creative, and practical solutions that are calibrated against risk and consider business realities.

• Experience and skill in drafting and negotiating data protection agreements, including mechanisms for cross border data transfers.

• Experience and comfort with prioritizing initiatives and delivering actionable and risk-appropriate advice under deadlines.

• Clear and collaborative communicator with an ability to see the big picture while also understanding the details and navigating to successful outcomes.

• Ability to foster and maintain good business relationships (internally and externally)

• Eager, flexible learner who's confident in taking initiative, handling tasks independently, and answering questions you've never faced.

• Meticulous attention to detail, process, and ethics.

• Ability to maintain poise and a sense of humor in stressful situations.

#LI-REMOTE

Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.