Office Mailroom Supervisor

We have an opening for an experienced Mailroom Supervisor to come join our team! The candidate hired for this role will be managing an "Office Services/Customer Service" operation where SPS provides Mail, Shipping, Receiving, and Warehouse functions.

The ideal candidate will:

• Have at least 2 years experience as a lead or supervisor within a* shipping/receiving, mail, or warehouse team.*
• Must operate well on your own with minimal leadership oversight while driving initiatives and tasks
• Highly organized and takes a methodical approach to solution projects, customer requests and/or issues/concerns as they arise
• Possess a proven ability to coach/train/mentor all levels of staff
• Strong aptitude in technology- Functions well on your own to create presentations and operational metrics

Ideal Candidate Requirements:

• Must be able to lift, push, pull, reach for objects objects; sit/stand/walk for a majority of the shift. This is an office environment and therefore individuals hired must be able to work well with others and interact in a professional manner.
• Business Hours: M-F 8am-5pm.
• Leadership Style: Must be a strong coach/mentor/trainer- able to work well with various skill and experience levels. Highly proactive and engages other leaders and/or support when needed. Proven ability to effective hire/retain staff.
• Technology Focused: Must be comfortable and proficient with using technology systems such as Microsoft, Adobe, Mail tracking systems (USPS, Fedex, etc), and running reports.
• Customer Service: Must have a highly evolved understanding of excellent customer service, solving issues/concerns and responding to high priority requests

Other Duties: This job posting is a snapshot and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Job Type: Full-time

Pay: $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Santa Clara, CA 95054: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your active email address we can reach out to?

Experience:

• Leadership/Management: 2 years (Preferred)
• Mail Tracking/ Shipping and Receiving Tracking System: 2 years (Preferred)

Work Location: One location