Loan Administration Research Specialist
Job Posting for Loan Administration Research Specialist at SPS
Summary:
Research and resolve customer and/or authorized third party concerns including but not limited to escrow, payment application, credit bureau reporting, and payment changes. Communicate results of research in a timely manner via written correspondence to the Advocacy department.
Duties:
- Display a commitment to provide superior customer service and communicate effectively with customers and/or authorized third party entities, as well as co-workers and management team.
- Adhere to RESPA, FCRA, and GLBA guidelines and achieve Company standards for dispute resolution. Ensure written communication is professional, grammatically correct, and effective.
- Ensure that all research is complete, and issue is resolved the first time.
- Display the appropriate understanding of the Mortgage Industry and Company policies and procedures. Ability to conduct yourself within a professional manner and maintain the integrity of the Company at all times.
- Ability to identify issues and ensure that the response appropriately answers all of the issues in an accurate and professional manner.
- Ability to plan and organize workload to achieve 30 calendar day turnaround time requirements.
- React well under pressure and show initiative to act; look for and share new information as discovered; ask for help when needed.
- Examine and complete full research before requesting any corrections to customer's account and facilitate the completion of any corrections that are necessary.
Qualifications:
- S. Diploma or GED minimum required. Associate degree or equivalent business experience preferred. Strong Written and Verbal communication skills.
- Strong organizational and time management skills.
- Proven ability to handle stressful situations and effectively manage a high volume.
- Self-starter with proven decision-making skills.
- Established Customer Service Skills.
- Knowledge of mortgage laws and regulations required. Strong interpersonal skills. Ability to handle multiple tasks in a deadline driven environment.
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