CSR Customer Service Representative- Direct Mail

Are you a highly skilled and motivated individual looking to be a part of a leading company specializing in direct mail services? If so, Square One Direct Mail Services is the place for you!

We are currently seeking a Customer Service Representative (CSR) who is passionate about customer satisfaction and thrives in a fast-paced environment. As a CSR at Square One, you will be responsible for ensuring client satisfaction through exceptional customer service and support.

Responsibilities:

- Serve as the main point of contact for clients, handling inquiries, requests, and resolving any issues effectively and efficiently.

- Collaborate with clients to understand their requirements, provide guidance on our direct mail services, and ensure their satisfaction with our offerings.

- Assist clients with platform onboarding, troubleshooting, and training, ensuring they are able to utilize our automation technology to its fullest potential.

- Proactively communicate with clients to keep them informed about project status, delivery timelines, and any potential delays or changes.

- Collaborate and coordinate with various internal teams including sales, production, and IT to ensure timely and accurate delivery of services.

- Maintain accurate records of client interactions, including contact information, communication details, and issue resolutions.

- Continuously build relationships with clients, identifying opportunities for upselling or cross-selling additional services.

- Stay up-to-date with industry trends, best practices, and new technologies, implementing them into customer service processes when appropriate.

Requirements:

- High school diploma or equivalent; additional certifications or qualifications in customer service or related fields are a plus.

- Proven experience in a customer service role, ideally within a direct mail services or related industry.

- Exceptional communication skills, both written and verbal, with the ability to effectively communicate technical concepts to clients.

- Strong problem-solving skills and ability to think critically in order to resolve complex issues.

- Outstanding organizational skills, with the ability to multitask and prioritize work in a fast-paced environment.

- Proficient computer skills, including experience with CRM software and Microsoft Office suite.

- Ability to work independently as well as collaboratively within a team.

At Square One Direct Mail Services, we value our employees and strive to provide a positive work environment that fosters growth and success. Join our team and be part of a passionate group of professionals who are dedicated to delivering exceptional service to our clients.

Please submit your resume and a cover letter detailing your relevant experience to [email protected] We look forward to reviewing your application!

Note: This job posting is not exhaustive and may be subject to change or modification as deemed necessary by Square One Direct Mail Services.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Direct mail: 1 year (Required)

Work Location: In person