Senior Program Manager, Seller Experience

Job Description

We are growing our Operations team at Square! The Senior Program Manager (Senior PgM) role will scale and support software product delivery and operations processes to ensure the team is efficient, focused, and effective as we achieve Square’s company priorities.

The Seller Experience team is the glue of our product ecosystem. It is the team that thinks outside of individual products and focuses on the entire experience a seller has when they are evaluating, signing up for, and using Square. The Seller Experience team is responsible for many of the shared surface areas and platforms that all of Square's products feed into, such as our public website ((url removed)), sign up flows, the Square Dashboard where merchants manage their business, our help and support channels and chatbots, and our product design systems and best practices.

Reporting to the Program Management Lead for Seller Experience, you will drive impact for our design, engineering, and product teams by creating and implementing processes to support the day-to-day execution of complex, large-scale, and continuously delivered initiatives that create significant impact for our Sellers. You will partner with Seller Experience leadership, team members, and cross-organizational partners to innovate and build new solutions that allow us to scale effectively.

You Will:

Partner closely with Seller Experience leads and the team to define, scope and track complex program priorities, set resourcing needs and manage dependencies end-to-end

Set and own the successful operating model for how Design, Research, Content, PM and Eng partners work together within the program(s) you lead

Lead teams and stakeholders through deadlines and deliverables; be the source of truth for status, clarity

Facilitate and drive progress of the work based on larger product and design goals and objectives; establish efficient and effective engagement models within your program

Drive clarity and transparency for your program's work; track action items and plan work/ next steps within active timelines and roadmaps

Proactively assess and de-escalate risks; work closely with leads to problem solve when larger needs arise

Effectively communicate milestones and action items; be the source of truth for accurate timelines updates

Manage resources and budgets within your program(s); partner with the Program Management Lead to forecast total budgets and proactively resource for your program(s) needs

Develop and maintain strong relationships with your primary stakeholders across Design, Content, Research, and cross-functional peers in Marketing, PM, Eng, and People Operations

Within the Program Management function, share working frameworks and models of operating back with the team to drive larger org-wide adoption