Hotel Administrator

Description

**Competitive Pay
**Health, Dental, Vision insurance available to Full-Time Employees
**401K retirement plan with matching
**Paid Time Off for full-time employees
**Paid Holidays -  for full-time and part-time team members!

$200.00 Sign on bonus!

Summary: Reflects the SRHM core value of the “Golden Rule” in all capacities (to owners, franchisors, SRHM, vendors, hotel Administrative Assistant. Provides clerical support to the General Manager.  Must have hotel front desk experience with knowledge of Third Party reservations and comment forums.   

Duties and Responsibilities include the following. Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Responsible for maintaining inventory for housekeeping, food, cleaning, signage, and general hotel supplies. Reviews daily, and places orders for replenishment and/or replacement in a timely manner to avoid service interruptions. 
2. Leads daily and/or weekly team meetings in the absence of the General Manager. Ensuring daily updates are provided and expectations for the day outlined. Takes meeting minutes and records/saves to meeting records.
3. Assists with staff recruitment. Posts position openings, reviews candidates, schedules interviews with General Manager and processes pre-employment background and drug screenings. 
4. Monitors social media and travel applications (Facebook, Trip Advisor, Booking.com, Expedia and Medallia). Shares positive comments and feedback with the team and the General Manager. Brings negative comments to the attention of the General Manager, and follow-up to ensure response provided to commenter. Works collaboratively with General Manager to ensure issues are addressed for improved service based on feedback. 
5. Support at a senior level a security function to protect the assets of the hotel and the personal safety of associates and guests.*
6. Assists General Manager with clerical duties, including but not limited to: making signs, drafting emails, group inquiries, filing and appointments. 
7. Ensure timely dissemination of information and new hotel program materials, policy and procedure updates, corporate office communication (training, open-enrollment, etc.) to all staff members. 
8. Serves as back-up to accept and respond to phone calls and guest requests.
9. Scans financial documents into M3. 
10. Conducts daily tours of the hotel ensuring hotel housekeeping and maintenance presentation meet standards and expectations. 
11. Serves as primary point of contact for the Quore App – which communicates maintenance and housekeeping needs and ensures timely and appropriate response designed to ensure guest satisfaction.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have excellent written and verbal communication skills; proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint and Excel. 

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to successfully interact with all levels of customers and hotel management.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use analytical skills for measuring business potential and value to the hotel.

Education/Experience:

Requires a high school diploma or equivalent. Minimum 2 years' administrative / operational experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to sit, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

SRIM is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

____________________________________________________________________________________

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The requirements listed in this document are the minimum levels of knowledge, skills or abilities required. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

____________________________________________________________________________________