Client Service Specialist

We are looking for a dynamic individual to join our amazing team at SRI Services! The team is currently seeking an outgoing and detail-oriented Client Support Specialist to support the needs of our Tax team.

WHO WE ARE

At SRI, we forge simplicity for elected officials by making the responsibility of conducting government auctions effortless. Customizable auction technology allows us to service areas outside of our hometown. As a result, we are the leader in Indiana with a presence in Colorado, Iowa, Louisiana, and Michigan.

OUR CORE VALUES

Integrity: We’re committed to maintaining the trust of others and taking responsibility for our actions. We achieve this by empowering our team members to take stands based on values and admitting mistakes, despite the potential negative consequences.

Customer Service: A large part of our culture is the quality of service we provide to our customers. We always look for ways to proactively meet the needs of our customers.

Excellence: We strive to exceed expectations by inventing creative ways to go above and beyond for our clients and team members. We achieve this by encouraging our team members to be proactive in seeking opportunities to serve our clients and each other.

WHO WE ARE LOOKING FOR

We are in search of an outgoing Client Support Specialist to help provide administrative and customer support in the day-to-day operations of tax sales, commissioners’ sales, sheriff sales, consulting services, and internet auctions.

Responsibilities:

• Assists Client Service Directors with client support in all business endeavors
• Assists with tax sale duties by making updates in various databases, calculating redemptions &invalids, both with tools and manually.
• Assists with tax sale mailings including: pressure sealing mail, applying appropriate postage, taking mail to the post office, gathering mail from post office boxes, and scanning and maintaining mailing documentation.
• Assists with tax sale day operations including: setting up sale equipment, registering bidders, recording sale data, printing sale reports, and fielding general questions from clients and buyers.
• Answers the telephone and greets office visitors, providing information for assistance, taking messages, and screening and transferring/directing to appropriate individuals or departments.
• Accurately creates and proofs legal documents including: advertisements, judgments, and tax sale deeds.
• Willing to provide additional support to other team members when necessary

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential funtions.

Education/Experience:

• High school diploma or GED; associate’s degree in business, office administration, or other relatedfield, preferred.
• One to three years of experience in office administration, local government or customer support.

Skills/Abilities: Must have excellent ability to:

• Interact and communicate with a variety of people, on a one-on-one basis and in meetings and group presentations, as well as through phone, e-mail, and written reports and correspondence.
• Think logically in order to troubleshoot, analyze situations, and make sound business decisions.
• Handle multiple projects and tasks simultaneously.
• Provide quality customer service.
• Proficiently utilize working knowledge of Microsoft Office products, e-mail systems, and the Internet.
• Operate office equipment including: copiers, phones, fax, postage, and pressure sealer machines.
• Maintain attention to detail while drafting legal documents.

Certifications/Licensure:

• Must possess a valid driver’s license and have a demonstrated safe driving record.

Working Conditions:

• This work takes place primarily indoors.
• This work is deadline oriented and requires a flexible work schedule.
• Use of a computer and other office equipment.
• This position requires working independently with minimal supervision.
• This position requires some local travel.

Physical Requirements:

• The ability to stand and sit for periods of time and move intermittently throughout the workday.
• Lifting and carrying up to 30 pounds, bending, and stretching.
• Strong sensory skills including: good eyesight, hearing, and dexterity.
• Good speaking and listening skills.
• The ability to perform focused work with close attention to detail.
• Some seasonal travel by driving to and from destinations when necessary.

Benefits and Perks:

• Health, Vision and Dental Insurance.
• Sponsored HSA.
• Paid Time Off.
• Life and Disability Insurance.
• Family orientated atmosphere.
• Great culture and office team!

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location