What are the responsibilities and job description for the Collections Specialist II (REMOTE) position at SSC - Sarasota?
ESSENTIAL DUTIES:
- Responsible for all aspects of follow up and collections, including making telephone calls, accessing payor websites, and verifying adjudication.
- Accurately and thoroughly documents the pertinent collection activity performed.
- Initiate telephone or letter contact to patients to obtain additional information as needed.
- Coordinates with internal departments to resolve ongoing issues.
- Attend and participate in meetings, training seminars and in-services to develop job knowledge.
- Respond timely to emails and telephone messages as appropriate. Communicate issues to management, including payer, system or escalated account issues.
- Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor.
- Ability to perform all other duties as assigned or requested.
EDUCATION:
- High school diploma required
- Associate's degree preferred
EXPERIENCE:
- 1-2 years related experience
- Knowledge of word processing software, spreadsheet software and email software.
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