Sr. Operations Manager, Navy

Description

SSI is seeking a senior leader with a proven track record of operational excellence, and significant experience in business development and customer relationship management. The ideal candidate will be responsible for overseeing our operations, assisting in developing business strategies, and ensuring a high level of customer satisfaction in Philadelphia focusing on our customers and partners at the Naval Surface Warfare Center Philadelphia Division.

DUTIES AND RESPONSIBILITIES: 

• Oversee day-to-day operations of NSWC contracts and business efforts and ensure they align with SSI’s strategic goals.
• Identify new business opportunities and lead initiatives in NSWC sector that promote growth and market expansion.
• Build and maintain strong relationships with key partners, stakeholders, and customers, ensuring the delivery of high-quality customer service.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Lead, mentor, and develop a local team of employees and subcontractors, fostering a culture of high performance, collaboration, and continuous improvement.
• Oversee and manage the budget for contract operations, including capital investment and operational expenses.
• Assist in business activities such as business development efforts, human capital growth and compliance to local, state, and federal regulations. Manage risks effectively to protect the company's interests and reputation.
• Manage ongoing contract operations including monthly deliverables and requirements, subcontractor and employee performance.
• Position will require a combination of onsite work at NSWC, telecommuting and possible occasional travel. 

Requirements

• Active Secret Clearance
• Bachelor’s degree in business administration, Management, or a related field; MBA or advanced degrees in Engineering preferred.
• Minimum of 15 years' experience in operational leadership roles, with at least 10 years at the executive level working with Navy customers.
• Proven experience in business development and market expansion, and strong track record in managing customer relationships and delivering customer-centric solutions.
• Experience in financial management, including budgeting and cost control, specifically knowledge of management CPFF contract work.
• Excellent leadership and team-building skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills are essential, to include negotiating and present complex information clearly and concisely to diverse audiences.

PREFERRED QUALIFICATIONS:

• In-depth knowledge of the US Navy customer landscape in Philadelphia (NAVSEA and NSWC Philadelphia) including contracting trends and vehicles (SeaPort etc), and competitive strategies
• Established network of local contacts that could be leveraged for business growth
• PMP Certification
• Demonstrated ability to adapt to changing business environments and industry trends