What are the responsibilities and job description for the Patient representative position at SSM Health?
JOB DESCRIPTION
It's more than a career, it's a calling.
MO-SSM Health St. Joseph Hospital - Lake Saint Louis
Worker Type : Regular
Regular
Job Highlights :
Full-Time Patient Access Rep, M-F Day Shifts, 32 hours / week, St. Joseph's Radiation Oncology ( Medical Plaza, Lake St. Louis)
Primary Duties & Info : Front-desk Patient Access Rep role for LSL Radiation Oncology to check-in patients for provider visits, as well as daily XRT.
Duties also include triaging phone calls, checking-out patients, and scheduling visits / appointments as needed.
Job Summary :
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.
Job Responsibilities and Requirements :
PRIMARY RESPONSIBILITIES
- Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
- Assists with coordination of activities related to insurance pre-certification / authorization.
- Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
- Performs clerical and reception duties associated with patient registration.
- Performs other duties as assigned.
EDUCATION
High School diploma / GED or 10 years of work experience
EXPERIENCE
No experience required
PHYSICAL REQUIREMENTS
- Frequent lifting / carrying and pushing / pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot / leg and hand / arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use / data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting / carrying and pushing / pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND / OR CERTIFICATIONS
None
Department :
Radiation Oncology LSL
Work Shift :
Day Shift (United States of America)
Scheduled Weekly Hours :
Benefits
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options : our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
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Last updated : 2024-08-06
