Office Specialist

The Medical Office Specialist will be responsible for filing and maintaining all Lifeline charts and medical records. Duties include scanning of medical charts into SMART for electronic filing; handling of specific requests for medical records from outside providers and businesses; responding to specific requests from providers and handling of general correspondence.  We offer a great benefit package including: Medical, Dental, Vision, Generous Personal/Vacation/Sick accrual system, Life Insurance, 403B Retirement Plan, Pet Insurance discount and AFLAC plans.

Specific Responsibilities

• Office Specialist will greet clients/visitors and assists them as needed
• File in Medical Records, including scanning of charts into SMART for electronic filing.
• Office Specialist file patient related reports, correspondence and medical information accurately into SMART
• Files and pulls medical records. Performs QA on discharge charts.
• Office Specialist ensure accountability of patient charts in the record room.
• Respond to specific requests for medical records from outside agencies and businesses.
• Organize and distribute and scan all mail correspondence.
• Secure medical record room when unattended.
• Ensure compliance with HIPAA & 42 CFR regulations where applicable.
• Maintain strict confidentiality with respect to medical information.
• Assists in check-in of patients by verifying patient information (address, telephone, and insurance status). Runs pertinent POS tape to verify insurance; contacts insurance plan. Places copies of insurance cards in medical record. Refers uninsured patients to Lifeline Financial Specialist processing.
• Locks cash box, shuts down all computer workstations, front doors, and windows at end of shift when necessary.
• Collect client payments and process required reports to Account Receivable.
• Collects client information and enters into SMART.
• Provides back up for expediter by facilitating client admission onto the Lifeline program and making a smooth transition to medical and clinical staff.
• Answers telephones, directs calls or assists caller as necessary.
• Responds to emergency situations by alerting the appropriate staff.
• Other duties as required.

Office Specialist Qualifications

1. Knowledge of medical records management in a clinical setting.
2. Understanding of patient confidentiality requirements in medical setting.
3. Ability to file accurately and efficiently.
4. Strong organizational skills and familiarity with computers.
5. Good oral and written communication skills.
6. Minimum of a High School Diploma; courses in medical records technology preferred.
7. Bilingual skills preferred.

We offer a great benefit package including: Medical, Dental, Vision, Generous Personal/Vacation/Sick accrual system, Life Insurance, 403B Retirement Plan, Pet Insurance discount and AFLAC plans.