Intake Coordinator

St. Andrew’s Community Resource Center is seeking an Intake Coordinator to assist families and individuals navigating through life’s difficult circumstances, including homelessness and hunger. Join a team of compassionate, goal-driven individuals who are dedicated to making a difference in our community and in the lives of individuals.

Primary Duties:

• Guest Intake - Acts as first point of contact for all CRC guests, answers and responds to all CRC phone calls routing the call to the appropriate person for intake, determines the guests' needs and identifies internal or external resources to meet those needs, collaborates to schedule appointments for intake or other services with Case Managers.
• Rental Assistance - Speaks with guests regarding criteria for rental assistance, processes rental assistance, collaborates with other resources for rental assistance, and tracks data regarding rental assistance.
• Record keeping - Tracks guest information and assistance provided in the case management computer system, enters data and files paperwork.
• Distribution Events - Coordinates registration and delivery of services.
• Other duties as assigned to meet the needs of the organization.

Minimum Requirements:

• Alignment with the Mission, Vision, and Core Values of St. Andrew's Lutheran Church; Comfortable working in a Christian environment
• High School Diploma or GED required; Associates degree in social services or related field preferred
• Two or more years of experience providing excellent customer service or working for a non-profit
• Or an equivalent combination of education and experience
• Bilingual Spanish/English (Strongly preferred, but not required)
• Skill in listening and conveying understanding of a guest's problem or issue to find resolution; Ability to express empathy for others
• Skill and experience working with diverse economic and cultural populations
• Ability to work well in a fast-paced, team oriented, collaborative environment
• Excellent oral and written communication skills, sufficient to exchange information effectively and professionally with peers, supervisor, callers, and guests
• Skill in gathering, compiling and organizing information
• Working knowledge of Word, Excel, Gmail, database systems and other similar applications sufficient to create, update and save a variety of documents/information

Schedule:

The work schedule is typically Monday through Thursday 9am-3pm. Evening and weekend work is sometimes required for special events. Approximately 24 hours per week.

As part of the larger organization of St. Andrew's Lutheran Church, this position will be required to provide hospitality assistance for special holiday services which will include working one short (2-3 hours or less) hospitality desk shift on Christmas Eve, Christmas Day, and/or Easter Sunday based on seniority, as well as any other "all hands on deck" events as assigned. All other major holidays are off and paid!

Benefits:

• Paid Vacation and Sick time
• Paid Holidays
• Great team and work environment

To Apply:

In order to be considered for this position, you MUST submit a resume AND a cover letter that explains your interest in this position and why we need you in this role on our team.

St. Andrew’s Lutheran Church is an equal opportunity employer and makes all employment decisions without regard to race and traits associated with race (including but not limited to hair texture and hair styles such as braids, locs and twists), color, sex, marital status, national origin, disability, age, status with regard to public assistance, familial status, sexual orientation, gender identity, or any other status protected under applicable federal, state, or local laws.

Job Type: Part-time

Benefits:

• Paid time off

Language:

• Spanish (Preferred)

Work Location: In person