Community Crisis Worker

Community Crisis Worker

Day Shift, Full Time

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.

POSITION SUMMARY:

The Community Crisis worker is responsible for serving within the hospital as part of the community-based team that offers crisis intervention to family members of patients who have experienced violence, provide advocacy and accompaniment, develop case plans, provide referrals to other service supports, and intervention with third party institutions, as necessary. Referrals are made to the department from the hospital, other hospital emergency departments, the outreach team, community agencies and direct referrals from staff physicians. Screening is conducted to ensure that an individual is appropriate for the services offered. All individuals presenting to the hospital’s ED and those referred from other hospitals or facilities are evaluated in a face-to-face interview to determine the intensity and severity of the presenting symptoms so that appropriate safety measures are recommended.

PRINCIPLE RESPONSIBILITIES:

• Collects demographic data including the presenting problem.
• Provides case management, accompaniment, and referrals to family members of victims who have experienced violence, along with managing crisis situations and providing appropriate interventions which includes and is not limited to intervening with employers, landlords, or academic institutions.
• Provides community-based outreach in assigned communities and other community settings as needed.
• Collaborates with victims and their families to develop case plans.
• Provides off-site educational workshops and services, along with establishing and facilitating support groups.
• Actively contributes to and participates in supervision, staff meetings, in-services, and mental health coalition meetings.  
• Documents all interactions and services provided in the client's case file and manages files according to regulatory requirements.
• Develops and maintains a list of resources for referral purposes.
• Participates in program planning and evaluation activities.  
• Accountable for monitoring, documenting, and tracking program and client data and assuring compliance with grant-related or hospital-related documentation requests made by supervisor.
• Attends trainings and workshops assigned to provide culturally appropriated and quality services to the population served.
• Performs other activities as needed and as program evolves.

ADDITIONAL RESPONSIBILITIES:

• Bachelor’s degree in social services field or related fields or a minimum of three years of experience working on crisis intervention and case management
• Collaborates with team members by sharing relevant information, demonstrating initiative, and supporting team decisions as well as the work life of the department.
• Ability to work both independently and as a team member
• Performs both essential and marginal job functions safely as identified by Saint Anthony Hospital and the respective department while adhering to the Hospital’s confidentiality norms and standards.
• Participates in performance activities including problem identification, data collection, solution selection, implementation, and evaluation.
• Maintains professional knowledge base through literature review, seminars, workshops, and meetings throughout the calendar year. Participates in professional association activities to assist in meeting CE requirements.
• Bilingual English/Spanish (Required)
• Ability to work evening and weekends

SAINT ANTHONY HOSPITAL HIGHLIGHTS

• Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of families on the west side and southwest side.
• Certified as a Primary Stroke Center by The Joint Commission.
• Offer competitive wages and a comprehensive benefits plan for employees and families to include tuition reimbursement.
• We employ and teach the city’s most prominent, innovative resident physicians and medical students.

EQUAL OPPORTUNITY

Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.