What are the responsibilities and job description for the Sr Service Rep position at St. Bernards Healthcare?
The Sr Service Rep performs equipment set ups, specifically concentrators, durable medical equipment, etc. in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.
- Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient set up
- Instruct patient in the safe and proper use of equipment
- Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and routing system
- Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
- Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center
- For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
- Responsible for equipment maintenance per schedule recommended by the manufacturer
- Maintain company vehicle in clean and orderly manner
- Make daily inspections and complete proper paperwork
- Maintain established preventative maintenance schedule
- Clean rental equipment when returned to the center in accordance with policies and procedures
- Maintain cleanliness and organization of warehouse/storage area
- Follow FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
- Follow policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
- Work as on-call service representative evenings and weekends on an as scheduled basis
- Frequency is determined by the center size and the number of employees available to share in the responsibility
- Must respond in a timely manner and record information on Service Call Report
- May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
- Overtime may be required
- Act as group leader for service representatives
- Oversee warehouse operations
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