Medical Assistant/Patient Services Representative (Full Time)

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                     Medical Assistant (MA)/Patient Services Representative (PSR)

REPORTS TO POSITION:        Clinic Supervisor/Manager

DEPARTMENT:                       St. Charles Medical Group

DATE LAST REVIEWED:         December 27, 2017

OUR VISION:               Creating America’s healthiest community, together

OUR MISSION:            In the spirit of love and compassion, better health, better care, better value

OUR VALUES:             Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Medical Assistant (MA)/Patient Services Representative (PSR) position is assimilated throughout St. Charles Medical Group encompassing practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine.  Our MA/PSR’s collaborate with physicians and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Medical Assistant/Patient Services Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks.  The Medical Assistant/Patient Services Representative will be responsible for daily patient flow for each respective physician for whom they work.  Must use triage skills to make appropriate patient health assessments and to anticipate physician's needs as they relate to the patients' medical care.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible for accurately recording patient demographics, insurance and billing information at the time of registration.

Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports.

Responsible for processing telephone calls accurately in accordance with established protocols. 

Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.

Performs real time eligibility for insurance benefits.

Maintains all department specific files, programs and recall systems.

Responsible for accurately scheduling patient appointments.

Reconciles daily schedules with appointment reports.

Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.).

Escorts patients to exam rooms and prep for physician assessment.

Records and maintains patient's medical data in patient's medical chart.

Assists physician with answering phone requests from patients and/or other medical professionals and institutions.

Performs a variety of physician-requested ancillary and/or surgical patient procedures. (This excludes the administration of IV medication.)

Maintains equipment, instruments supply inventory levels.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED.           

Preferred: Graduate of an accredited Medical Assistant program.         

LICENSURE/CERTIFICATION/REGISTRATION

Required: Current MA Certification from one of the following; The American Medical Technology Association (AMT), The National Center for Competency Testing (NCCT), The American Association of Medical Assistants (AAMA),  The National Association for Health Professionals (NAHP) Certification, or licensure as a paramedic level EMT, Oregon LPN or RN.

AHA Basic Life Support for Healthcare Provider certification.
Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements.  Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: N/A

EXPERIENCE

Required: Must have basic knowledge of ICD-9, CM/CPT/HCPCS coding conventions and procedures.  Working knowledge of medical practice management information systems.  Basic knowledge of physician office documentation standards.  Must be able to maintain confidentiality and meet all HIPPAA requirements.

Preferred: Two (2) years of Medical Assisting experience.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION: 

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. 

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong team working and collaborative skills.

Ability to multi-task and work independently. 

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).

Read, write, speak and understand English.

Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.

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