Epic Hospital Billing Analyst

Responsibilities
Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less-experienced analysts/programmers.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Technical Knowledge : Strong technical aptitude and Epic Hospital Billing certification is desired. Experience with Epic charge router, fee schedule, and analytics build is preferred.
Client Interaction : Acts as the primary support contact to investigate system and workflow issues, providing programming solutions for the business. Resolves Help Desk tickets in a timely fashion and achieves high scores on customer feedback.
Change Control : Establishes and manages change control procedures for the application supported. Prioritize and implement changes requested for the system.
Project Management Skills : Manages Hospital Billing application enhancement projects outside of the scope of the Project Management Office. Possess strong and clear communication skills when leading the team to achieve business objectives.
Primary Support : Participate in providing 24 hour coverage for system users. Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system. Availability for planned downtime support in coordination with the team rotation schedule.
System Build : Analyze new functionality in software releases to determine whether or how new functionality will be utilized. Coordinate software updates and changes with users and operational leaders. Successfully review documentation to understand requirements of the build and to work with vendor as needed to ensure successful implementation of solutions.
Business Relationship : Manage the business relationship with the customer/stakeholder to evaluate, plan, and develop/re-engineer current or new system functionality to enhance system performance and the health systems operations. Participates in the interdisciplinary discussion and brainstorming events to develop new functionality/workflows.
Qualifications

Education, Credentials, Licenses:
Bachelor degree.

Bachelor degree requirement can be waived if the candidate has four or more years of certification and experience supporting the applicable application.

Specialized Knowledge:
Strong communication and follow-up skills. Familiarity with processes in clinical or financial departments. Detail oriented, experience researching business needs, troubleshoot issues, and capacity to re-engineer the system to meet the business needs.

Kind and Length of Experience:
Four years’ of certified Epic experience supporting an Epic or other applicable application
If, for any reason, you are having difficulties applying, please contact our recruitment team at recruiting@stelizabeth.com