AV/Desktop Tech Support Analyst

Note:

• candidate will be required to work ONSITE
• local Richmond, VA candidates required
• About:
• We are looking for an experienced AV technician.
• As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards.
• You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services.
• Excellent troubleshooting and customer service skills are required.

IT AV/Desktop Support Technician position entails:

• Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
• Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
• Performs video camera, live stream and audio recordings.
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
• Sets up and operates audio systems for live events and ceremonies, and assists video production.
• Conducts site surveys to establish AV/VTC equipment customer requirements.
• Sets up and installs permanently installed conference room displays and video conferencing equipment.
• Perform administrative tasks such as inventory tracking, checklists, forms, etc.
• Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers.
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
• Job requires some travel and overnight stays.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Experience:

• troubleshooting tools and skills in managing: 5 years (Required)
• administering audio visual hardware: 5 years (Preferred)
• software, laptops, and wireless devices.: 5 years (Required)
• Windows 10/11, Microsoft Office, Project, Visio, SharePoint: 5 years (Required)
• Gmail, Mac & PC Audio: 5 years (Required)
• video editing software High Level of Customer Service: 5 years (Required)
• virtual technical support for VTC conference: 5 years (Required)
• other web conferencing platforms: 5 years (Required)
• troubleshooting of AV/VTC issues: 5 years (Required)

Work Location: Hybrid remote in Richmond, VA

Salary : $90,000