Family Support Case Manager

Description

Full-time, regular daytime hours, 40 hours per week 

 Onsite, Billings, MT 

SUMMARY 

The Family Support Case Manager provides services to special populations, including refugees, asylees, and other ORR-eligible populations. This position will address barriers to client safety and wellness, and assist identified cases with stabilization by promoting self-sufficiency and long-term integration for clients and/or family members. The Family Support Case Manager will support these goals through ensuring the basic and specific needs of clients are met, including any unique needs from especially vulnerable populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provides client-focused counseling and crisis-intervention support as needed, including benefit enrollment, health/mental health services, employment services, and English-language training. 
• Initiates service plans, and reviews and closes cases in a timely manner and in compliance. 
• Provides ongoing orientation and education on resettlement topics such as medical benefits, basic public health counseling, Medicaid, housing, and work etiquette. 
• Facilitates connection with trained mentors to eligible client population 
• Assists clients in accessing and connecting with appropriate external services and public benefits. 
• Maintains and updates database with client information, assessments, resources, and referrals. 
• Participates in program network meetings, stakeholder meetings and work with community partners to learn about resources for clients and make referrals when needed 
• Participates in in-service training and conferences related to the programs. 
• Maintains up-to-date documentation in client's case file to ensure services are properly documented throughout the client's service period. 
• Provide data required for various reports and submit all required reports in a timely and accurate fashion. 
• Collaborates with staff peers to ensure equity of service and proactive assistance for all clients. 
• Complies with all federal, state, and agency contracts. 
• Performs other duties as assigned. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Broad knowledge of practices, principles, and methods employed in the resettlement of refugees preferred. 
• Working knowledge and understanding of U.S. Immigration laws and regulations preferred. 
• Understands local mainstream community resources and how to access those resources. 
• Cross-cultural sensitivity and knowledge with the ability and desire to work with people of other cultures. 
• Outstanding organization, problem-solving, negotiation, decision-making, and mediation skills.  Computer skills in Word, Excel, and the use of email and other applications; written communication skills, ability to edit and the ability to make presentations. 
• Ability to explain facts and information to clients for who English is not a primary language. 
• Maintains punctuality for work, appointments and report dates. 
• Desires to innovate, and proactively seeks to respond to client needs with these innovations. 
• Possesses a valid Montana driver's license; has a reliable and consistently available vehicle; and is able to regularly travel throughout the agency's service area by way of interstate highways, and primary and secondary roads. Must carry automobile liability insurance at the level of $100,000/300,000/100,000. 
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains. 

Requirements

EDUCATION and/or EXPERIENCE 

Associates degree or 2 years of experience in a related field such as social work, human services, humanitarian, mental health or other related field. Equivalent combination of education and experience accepted. Fluency in a 2nd language is a plus. 

SUPERVISORY RESPONSIBILITIES 

No supervisory responsibilities. 

LANGUAGE SKILLS 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Spanish or Arabic language fluency is preferred. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

CERTIFICATES, LICENSES, REGISTRATIONS 

None required. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Salary : $22 - $23