Member Service/Marketing Rep

Description

Serving Stark County since 1942 with two offices and growing, St. Joseph's FCU is seeking a Member Service/Marketing Rep. Applicants must be willing to work at either location. Our MSRs are responsible for professionally handling members’ daily Credit Union needs, such as providing account information: opening new accounts: accepting and accurately processing all financial service transactions while maintaining responsibility for cash drawer; updating member records; and promoting the credit union through exceptional service. 

Marketing Rep contributes to the creation and design of marketing and promotional materials for the credit union.  Assists in the writing, design, and revision of various credit union internal and external communications including emails, branch signage/media screens, website updates, brochures, press releases, newsletters, and email marketing newsletters.
Completes assigned printing and graphic design projects (product promos, branch signage/posters, newspaper ads, etc.  Maintains the credit union's presence by creating current content on various social media sites.
Coordinate public relations activities and other community events, including those related to the volunteer opportunities planned by the credit union's Outreach Committee.  Assists various departments with marketing-related tasks

Requirements

Are you looking for a career with a successful and stable organization?

Do you have excellent customer service skills and do you love to help others? St. Joseph's Federal Credit Union is looking for professional, driven individuals to serve in a Member Service/Marketing position.

At STJ, we aim to exceed the expectations of the members we serve and the people we work with. We strive to maintain a friendly environment where everyone wants to work.

As a Member Service Rep, you will provide service support to Member transaction needs in a manner that is professional, friendly and compliant with all policies and procedures. In doing so, the MSR will recommend and refer services to Members that best fit their financial needs.

QUALIFICATIONS:

• Ability to build rapport, credibility and trust.
• Possess a positive, cooperative attitude with a high regard for providing high quality member service.
• Detail oriented.
• Competitive drive with determination to succeed and achieve goals.
• Positive attitude and willingness to learn in an ever changing environment.
• Experience working in a face-to-face customer service/sales environment.
• Strong interpersonal skills necessary to represent the Credit Union professionally and positively to members and to interact daily with staff and management.
• Ability to exercise good judgment and maintain confidentiality in dealing with the membership and staff.
• Previous sales, cash handling, and/or financial institution experience needed.
• Experience in using a computer and various office machinery such as a copier/fax machine, 10 key calculator, scanner, etc.
• Must be able to work a varying schedule that includes Monday through Friday and most Saturdays.

All candidates must successfully pass a criminal background check and drug test.

We offer a competitive salary and benefits package such as Simple IRA plan with employer match, paid PTO time, some paid holidays.

No phone calls please.

STJ Federal Credit Union is an equal opportunity employer.